Customer Service Advisor
Albinati Aeronautics
MEYRIN, CH
Albinati Aeronautics, a well-established Geneva-based business aviation company holding two AOCs - Swiss and Maltese -, active in the field of charter, management and trade of business jets is currently seeking to engage a motivated and experienced Customer Service Executive to join a growing team of highly motivated aviation professionals.
Job description
Within a small team, the successful candidate’s responsibilities will include :
- Receive customers flight requests and treat them with meticulous attention jointly with the Flight Operations department
- Arrange additional services upon customers’ requests
- Coordinate activities and liaise with both internal and external stakeholders
- Make sure that every process is timely completed
- Carefully monitor all flights and third-party services
- Permanently liaise with customers and company departments
- Whenever required, establish quotes and confirmation of flights
Candidate’s profile and prerequisites
- Fluent in French and English, both spoken and written
- Swiss citizen or EU / EAA
- Able to multi-task and deliver under pressure
- Excellent organisational skills with strong attention to details
- Strong interpersonal skills with the ability to build a trustworthy relationship with customers; positive telephone demeanour
- Customer-oriented and willing to go the extra mile
- Minimum 3 years of experience in the service industry with high-end clientele
- Flexible with working hours, willing to work on a 24 / 7 shift basis
- Previous experience within the business aviation domain is a must
We offer
- A challenging position in a fast-growing company
- An interesting and stimulating working environment
- The motivation of a young and dynamic team
- Remuneration in accordance with experience and competences
We look forward to receiving your electronic application together with a motivation letter and the following documents in PDF format at
- Curriculum Vitae (incl. two references)
- Copy of diploma(s)
- Copy of previous employments’ work certificates
Only applications from candidates fulfilling the above-mentioned prerequisites will be answered. Thank you for your understanding.
Vor 22 Tagen