Front Office Support - Full-time permanent position - Banking Sector
About the role
For our client, a bank based in Geneva, we are looking for a Customer Support Agent in order to strenghten their growing team.
You will have the opportunity to join an international environment with a diverse and talented group of people. It's dynamic, fast moving and always exciting! Project-orientation and change are constant.
Job duties
- Efficiently handle customers inquiries such as part requests, onboarding process, customer needs, trading platform issues, IT issues and any complaints, as well as to carry out customer follow-up
- Professionally answer incoming / outgoing calls and emails, understand the customers’ needs and their environment to improve satisfaction at service support levels
- Accurately and timely process requests in CRM databases and internal tools
- Work closely with other teams such as Sales, Compliance and Central File
We are looking for
- CFC (Swiss Federal Certificate of Proficiency) in Banking or any equivalent classical or university education
- A first experience in the banking sector in Switzerland / in the sale of financial services in Switzerland is mandatory (CFC experience accepted)
- Languages : French (mother tongue), English (fluent, level C1), a third language would be an asset (German, Italian, Spanish, Mandarin or Arabic)
- Excellent customer service skills, service oriented, client oriented and networked
- Strong interest in trading and stock markets
- Ability to recognize risks and assess them in terms of urgency
- Personality : empathetic, resilient, flexible, dynamic and stress resistant
- Swiss-residency or willing to relocate immediately
Client information
Working hours are organised in shifts :
8h15 17h45
9h30 18h45
once a week : 13h00 à 22h15
Saturday (once every 6 weeks) : 9h00 à 18h00
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