Insurance Operations Technician

Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world’s fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

To support Underwriting and Operations in policy administration, invoicing, broker statements, credit control and other administrative tasks.

Roles and Responsibilities

Policy Admin / Booking

• Enter risk and policy data into the Operations systems within defined service level
• Control proactively Salesforce prospects on an ongoing basis and ensure Underwriting is submitting booking information in a timely manner and that declined / NTU business is properly updated in Salesforce (è keep Salesforce clean)
• Ensure high data quality in Operations systems (Salesforce, SPARC, Eclipse) through checks and reviews
• Ensure Taxes are correctly declared / booked and processed internally
• Establish premium invoices within a set timeframe after inception
• Establish brokerage and Co-Insurance statement within a set timeframe after receiving premium payment and initiate payout process.

Credit Control

• Work on aged debt on a weekly basis
• Ensure overdue debt is reported to Underwriters and execute on agreed actions
• Ensure stage and comments for Finance team are up to date in Eclipse
• Handle bordereaux and ensure claims information is shared with Claims team
• Handle premium payments (based on payments & receipts file) and make sure policy assignment is being done in a timely manner. Avoid any backlog.
• Advise reinsurance department to ensure Facultative R / I can be paid out once premium received.

Administration / Other

• Drive continuous improvement of Operations and Underwriting Processes within own area of responsibility
• Support the implementation of global Operations projects
• Pro-actively inform internal / external stakeholders
• Ensure filing of Operations documentation is complete
• Assist in training of underwriters and new admin staff as required
• Other administrative office tasks as deems appropriate

Experience

• Technical accounting or similar experience
• Preferably with insurance background
• Ideal candidate worked in the technical accounting department of a corporate insurance unit / company

Skills

• Excellent written and verbal communication skills.
• Proactive and team worker.
• Capable of multitasking and flexible when delegating some tasks.
• Curious and able to learn independently
• Financial acumen

Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic.

We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees.

We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.