IT Workplace Services Professional
IT Workplace Services ProfessionalFor our Medical Devices client in Zug, we are currently looking for a IT Workplace Services Professional.
The team deals directly with customer inquiries and problems relating to Windows, Apple Mac and iOS devices. The position is basically between 1st and 2nd level support.
The focus is on 2nd level support and not 1st level.
The perfect candidate exhibits a Lean-Agile Mindset and working knowledge of the ITIL v3 processes in an IT service delivery.
Additionally we are looking for someone who speaks fluent English and has experience with ticketing systems and troubleshooting hardware, software and mobile devices.
Tasks & Responsibilities : Acting as a digital enabler for our business colleagues & functions You drive employee productivity through consultancy, provide intimacy and site proximity
at the sites, and ensure a personalized employee experience. You leverage available data (e.g. : Nexthink, SNOW) for proactive support You support and manage the Incident / Request management processes to ensure
Service Level Agreements are met and drive continuous improvement through trend
analysis. You manage IT hardware lifecycle management & deskside support processes / managed
services for the site You provide support & guidance for onsite services (e.g. events and meetings) by
leveraging from internal and external providers. Drive the user experience and promote
best practices You drive and enable standard workplace infrastructure, global / local projects, and
deployments in collaboration with product teams. You proactively address and follow through on process-improvement ideas You support local audit, inspection and certification requirements You support local Business Continuity and IT Disaster Recovery planning activities
Must Haves :
Excellent working knowledge of the ITIL v3 processes in an IT service delivery Experience with ticketing systems and troubleshooting hardware, software and mobile devices Enterprise mindset that can break down silos.
Focus on delivery through collaboration, and bringing
people together to work towards the same purpose across organisational boundaries Exhibits intellectual curiosity and integrity and has a strong passion for innovation Understanding of the supported operating systems, devices and applications, including the Google Suite of Applications, MS Office, etc.
Solid written and oral communication skills in English, German is a plus
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