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Event manager • pully

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Account Manager (Romandie)

FELFELLausanne, CH
VollzeitVollzeit

Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (100%) in Lausanne, you will be at the heart of our customer journey.You will take full ownersh... Mehr anzeigen

Global Quality Manager

Gi Life SciencesVaud

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 • Gesponsert

Technology Sales Manager

Approach People RecruitmentLausanne, Switzerland

Our customer is a major player in.Founded over 100 years ago and with an.In a context of growth, we are looking for a.Seek out new customers and negotiate transactions,.Provide a technical solution... Mehr anzeigen

Business Controlling Manager

Bechtle Suisse SAMorges, Vaud, Valais

BlinkMacSystemFont, "Helvetica Neue", Helvetica, "Segoe UI", Arial, sans-serif; font-size: 16px; line-height: ; color: #473c3c; } * { color: inherit; } h1,h2,h3,h4,h5,h6 { font-family: Popp... Mehr anzeigen

 • Gesponsert

Engineering Manager

SMO Medtronic Europe SàrlLausanne, Vaud, Switzerland
VollzeitVollzeit

Careers that change lives start here.Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life.Our 95,000 employees work across more th... Mehr anzeigen

Facility Manager

International School of LausanneLe Mont-sur-Lausanne, Vaud, Région lausannoise

BlinkMacSystemFont, "Helvetica Neue", Helvetica, "Segoe UI", Arial, sans-serif; font-size: 16px; line-height: ; color: #473c3c; } * { color: inherit; } h1,h2,h3,h4,h5,h6 { font-family: Popp... Mehr anzeigen

 • Gesponsert

Quality Manager

AdeccoLausanne, Vd, Switzerland

Notre client, une entreprise industrielle suisse reconnue pour la qualité de ses produits et son savoir-faire technique, recherche un(e).Piloter et développer le système de management de la qualité... Mehr anzeigen

IT Change Manager

ItecorLausanne, VD, CH
Quick Apply

Rejoignez notre entreprise internationale de conseil et de services en IT.Chez Itecor, vous êtes au centre de tout ce que nous faisons.Nos communautés de pratique permettent à nos consultants d'exc... Mehr anzeigen

Floor Manager 100%

ManorLausanne, Vaud

BlinkMacSystemFont, "Helvetica Neue", Helvetica, "Segoe UI", Arial, sans-serif; font-size: 16px; line-height: ; color: #473c3c; } * { color: inherit; } h1,h2,h3,h4,h5,h6 { font-family: Popp... Mehr anzeigen

 • Gesponsert • Neu!

Regulatory affair manager

Approach People RecruitmentLausanne, State, Switzerland

Job Description: As a Regulatory Affairs Manager, you will be responsible for ensuring compliance with regulatory requirements related to the development, approval, and marketing of pharmaceutical,... Mehr anzeigen

Client Success Manager

WeezeventLausanne, VD, CH
BefristetBefristet

Dans le monde, plus de 500 000 organisateurs d’événements utilisent nos solutions technologiques intuitives et innovantes de .Chez nous, vous travaillez sur des produits utilisés en conditions réel... Mehr anzeigen

Key Account Manager

BATLausanne
VollzeitVollzeit

BAT is evolving at pace into a global multi-category business.Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.To achieve our ambition, we are looking for colleagues who ar... Mehr anzeigen

 • Neu!

OT Project Manager

D-ployCorsier-sur-Vevey, VD, CH
VollzeitVollzeit
Quick Apply

Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.We pride ourselves on delivering innovative ... Mehr anzeigen

Manager Affaires Réglementaires

REGEN LAB SALe-Mont-sur-Lausanne, Vaud, Région lausannoise

Manager Affaires Réglementaires.Manager Affaires Réglementaires.Regulatory Affairs Manager (H/F).Regen Lab SA se consacre depuis 2003 à la production de dispositifs médicaux dédiés à la préparation... Mehr anzeigen

 • Gesponsert

Senior Payroll Manager

BatgroupPully, VD, CH
VollzeitVollzeit
Quick Apply

As the Senior Payroll Manager at Batgroup, you will be the cornerstone of our operational HR and administration across our three distinct brands : Batmaid, Putzfrau, and Batsoft.In this dynamic, hi... Mehr anzeigen

Sales Manager DACH

Voltiris SAEpalinges, Waadt, CH
VollzeitVollzeit

Switzerland (hybrid - 1day per week required at Lausanne office).Around 50%, mainly across Switzerland, Germany & Austria.Identifying, prospecting, and developing new customers and partnerships in ... Mehr anzeigen

Chef/Cheffe de projets marketing et event, Centre Commerciaux, 80%

CoopVufflens-la-Ville, ch

Chef/Cheffe de projets marketing et event, Centre Commerciaux, 80%.Élaborer, mettre en œuvre et suivre les plans marketing et budgets des différents centres.Concevoir, organiser et coordonner les a... Mehr anzeigen

F&B and Event Coordination Intern (Lausanne, CH)

NestléLausanne
VollzeitVollzeit

Location: Vers-chez-les-Blanc, Switzerland Work model: On-site Contract type / duration: Internship, 6 months Activity rate: 100% Start date: February 2027 .Be a force for good and transform your ... Mehr anzeigen

 • Neu!

F&B Manager

BÂLE HOTELS GROUPJongny, Vaud, CH
VollzeitVollzeit

Assurer la gestion opérationnelle et commerciale de l'ensemble des activités Food & Beverage.Encadrer, motiver et développer les équipes de restauration et de service.Organiser, coordonner et s... Mehr anzeigen

Account Manager Hôpitaux

Stettler Consulting SAWaadt, Vaud

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Account Manager (Romandie)

Account Manager (Romandie)

FELFELLausanne, CH
Vor 30+ Tagen
Anstellungsart
  • Vollzeit
Stellenbeschreibung

IN SHORT

Are you a proactive relationship builder who thrives in a dynamic environment? As our Account Manager (100%) in Lausanne, you will be at the heart of our customer journey. You will take full ownership of a diverse portfolio, driving client satisfaction, growth, and retention.


YOUR RESPONSIBILITIES

  • Own and manage a portfolio of 200 clients from post-trial engagement to renewal.
  • Build and maintain strong, long-term relationships with key contacts to manage expectations and overall satisfaction and retention.
  • Analyze client needs continuously to optimize their experience and pinpoint cross-sell or upsell opportunities.
  • Drive organic growth actively within your segment to maximize account potential and business value.
  • Engage proactively with clients flagged during health checks and monitor key metrics to prevent churn proactively.
  • Contract negotiations, account reviews, and renewal or termination processes.
  • Collaborate cross-functionally with our Acquisition, Product, Operations, and Support teams to ensure a consistent client experience.
  • Provide valuable feedback to internal teams based on client insights to continuously improve our offerings and processes.

YOUR PROFILE

  • 2+ years of professional experience in client success, account management, or a similar customer-facing role.
  • Proven track record of efficiently managing and growing a large, diverse client portfolio.
  • Confident use of CRM tools is necessary
  • Proactive, solution-oriented mindset with a sense of hospitality
  • Excellent interpersonal and communication skills to connect effectively with various stakeholders.
  • Ability to thrive in a fast-paced environment while building meaningful, value-driven relationships.
  • Fluency in French and English
  • Non-smoker - we don't want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
  • Valid work permit or Swiss passport.


YOU WILL BE MEASURED BY

  • Net Revenue Retention (NRR)
  • Churn Rate
  • Portfolio Growth (Cross-sell/Upsell)
  • Client Health Score
  • Customer Satisfaction (CSAT or NPS)

OUR BENEFITS

  • Lots of delicious food, just a few steps away from your desk - we make your gastronomic dreams come true
  • Best barista coffee and tea for the whole team, thanks to our innovative Gavetti coffee machine
  • 5 weeks holiday per year, as well as the chance to buy an extra week of vacation
  • Two full weeks of ‘work from anywhere’ per year to bring more variety to your work day
  • We care about your future with an above-mandatory pension fund
  • New parents get 16 or 3 weeks, respectively, of fully paid parental leave. We also support the return to work by making a generous financial contribution to childcare until the child reaches kindergarten age.
  • We encourage our employees to use public transport by covering your half-fare travelcard
  • Great team events, such as our well-known FELFEL Summer Outing
  • Stay active and healthy with our weekly sports sessions

Ready to apply? If this sounds like the perfect role for you, please submit (English or French):

  • Your CV & complete documents (references, diplomas)
  • A short video introducing yourself and telling us why you are our next Account Manager (max. 1 minute)


ABOUT US

FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality. With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first-class, ultra-fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein - our weekly changing menu ensures that all employees always have something to be excited about ;).
FELFEL is a family business that was founded in 2013. Today, we take care of around 1000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.
www.felfel.ch