Customer support Jobs in Winterthur

About the Role – The VP Group Quality & EOHS fosters a pervasive quality culture across the company, ensuring alignment with the company's mission statement. This leader develops and executes a strategic quality plan in partnership with the two Divisions of Burckhardt Compression – Systems (SYST) and Services (SERV), and with the Executive Management Team, driving continuous improvement and operational excellence. Additionally, the incumbent has operational responsibility for Quality & EOHS for the SYST Division and its legal entities within the Group framework.

Vice President Group Quality & EOHS 100% (f/m/d)

Responsibilities:

The Group role defines the framework of the Quality & EOHS function:

• Cultivate a culture of Quality and Safety through projects and actions aligned with the company mission statement.
• Design and implement dashboards for effective reporting.
• Global coordination of relevant Quality – related activities between global functions and legal entities.
• Design and implement mental health campaigns to improve the mental and physical wellbeing of group employees.

The Division Role ensures the operational Q&EOHS Management within the Group’s framework:

• Cultivate a culture of Quality and Safety through projects and actions aligned with the company mission statement.
• Address Client Quality requirements by identifying process controls and mobilizing the organization to enhance customer satisfaction.
• Improve Supplier quality by identifying and encouraging enhancements.
• Analyze data to identify improvement opportunities in processes, products, projects, and production.
• Support and actively join the R&D gate review process.
• Study and document processes, identifying opportunities to automate or eliminate steps for improved turnaround time.
• Document improvement action plans for processes, products, projects, and production.
• Lead project review meetings to evaluate progress and ensure alignment with goals.
• Establish Quality Assurance Plans for both existing and new projects and products.
• Design and implement dashboards for effective reporting.
• Coordinate with internal teams to drive quality-related actions.
• Ensure Root Cause Analysis of errors are conducted and action plans prepared.
• Support, facilitation, training of involved employees on product quality topics and customer quality issues resolution.
• Global coordination of relevant Quality – related activities between global functions and legal entities.
• Implement, maintain, and enhance the Quality Management System (QMS) in accordance with ISO 9001 standards at Burckhardt Compression in Switzerland (BCAG) and other assigned legal entities.
• Safeguard assets from unauthorized access, disclosure, modification, destruction, or interference.
• Organize and conduct internal and external audits at BC to ensure compliance and continuous improvement.
• Design and implement mental health campaigns to improve the mental and physical wellbeing of group employees.
• Manage Quality function and provide functional leadership within a divisional and regional matrix.

Qualifications and Required Skills:

• University Degree preferably in Engineering
• Demonstrated and extensive experience in Quality and Supplier Quality at both operational and strategic level
• Solid exposure to companies operating at global level in both established and emerging markets
• Proven experience in a similar industry in both QMS and in EOHS
• Consolidated ability to lead a large team in different locations and across different cultures
• Proficient English spoken and written,
• German and other languages advantageous
• Leadership skills with ability to inspire and influence a large organization towards the achievement of ambitious goals
• Ability to work in a matrix and across different cultures and hierarchical levels
• Detail-oriented, analytical, and able to manage multiple tasks in a fast-paced environment
• Positive mindset, team-focused approach and proven leadership track record, including people development and project management
  

We offer:

• Competitive salary and benefits package.
• A collaborative and inclusive work environment.
• The chance to make a significant impact in a critical growth area for our company.
• Flexible and hybrid working conditions
• Versatile and autonomous activities and tasks
• Professional development opportunities
• Participation in job-related training and further education
• Above-average pension fund
• Appreciative and inclusive corporate culture
• Demonstrated lived j4id10226321a j4it0729a j4iy26a