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Customer support Lavori in Winterthur

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Customer support • winterthur

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Customer Care Representative

YUHDübendorf, Zurich, Switzerland
Full-timeFull-time

Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position.You will be the main link between Yuh and our awesome clients, ... Mostra di più

Customer Experience Consultant (temporary)

kessler.vogler gmbhWinterthur, CH

For our client, a leading international insurance group, we are looking for a Customer Experience Innovation Consultant to support the development and implementation of customer-centric initiatives... Mostra di più

Sachbearbeiterin / Sachbearbeiter Sales Support 80-100%

GLATZ AGFrauenfeld

Sachbearbeiterin / Sachbearbeiter Support 80-100%.Sachbearbeiterin / Sachbearbeiter Support 80-100%.Die GLATZ AG mit Sitz in Frauenfeld ist ein weltweit tätiges Schweizer Familienunternehmen mit 13... Mostra di più

Technical Customer Support Specialist 100% (m/w/d)

Universal-Job AGWinterthur, CH

In dieser spannenden Funktion bist du für folgende Aufgaben verantwortlich:.Technische Beratung und Unterstützung der Kunden und Servicetechniker.Termingerechte Planung und Koordination von Reparat... Mostra di più

Mitarbeiter:in First-Level-Support / Hotline

GRÜN Ivaris AGWallisellen

Mitarbeiter:in First-Level-Support / Hotline (80 – 100 %).Mitarbeiter:in First-Level-Support / Hotline (80 – 100 %).GRÜN Ivaris AG ist ein führender Anbieter von IT-Lösungen im Schweizer Bildungsbe... Mostra di più

Technical Customer Support Specialist (m/w/d)

N.O.C. EngineeringWinterthur, Schweiz

Technische Beratung und Unterstützung der Kunden und Servicetechniker.Termingerechte Planung und Koordination von Reparatureinsätzen.Koordination der Restarbeiten aus dem Neuanlagengesch&... Mostra di più

Technical Support Specialist

TORMAXBülach

Technical Support Specialist (m/w).Technical Support Specialist (m/w).Mit dem ersten automatischen Türantrieb Europas wurde 1951 der Grundstein für die Marke TORMAX gelegt.TORMAX ist eine Division ... Mostra di più

IT Support Spezialist 80-100%

Sozialversicherungszentrum ThurgauFrauenfeld

IT Support Spezialist 80-100% (befristet für 1 Jahr).IT Support Spezialist 80-100% (befristet für 1 Jahr).Vorhang auf für die SVA Thurgau.Hier entstehen Entscheidungen, die im Leben von Menschen wi... Mostra di più

System Engineer / IT Support / IT Security Support 80 bis 100% (m/w/d)

KastGroup GmbHWallisellen, Zurich, Switzerland

Du arbeitest heute im IT-Support oder in der Systemadministration und möchtest den nächsten Schritt machen? Du erklärst technische Zusammenhänge so, dass sie auch ohne IT-Hintergrund verständlich s... Mostra di più

Customer Care & Dealer Support Specialist - 60%

Emil Frey AGGlattbrugg

Customer Care & Dealer Support Specialist - 60%.Customer Care & Dealer Support Specialist - 60%.Was Du über uns wissen solltest.Schweizer Familienunternehmen mit über 100 Jahren Erfahrung, sondern ... Mostra di più

Support Engineer 80-100% (m/w)

UPGREAT AGFehraltorf, Zurich, Switzerland
Full-timeFull-time
Quick Apply

Du bist die Person, die man anruft, wenn die IT nicht so funktioniert, wie sie soll?.Du bleibst auch bei kniffligen Tickets ruhig, findest gerne Lösungen und hast Freude daran, Menschen weiterzuhel... Mostra di più

Customer technical support specialist

CYBERPLAT.COMGlattbrugg, CH

Unix systems, command line skills;. Mostra di più

German Speaking Customer Support Rep – Remote in Greece - Relocation Supported

FH Collective AcademyWinterthur, Switzerland
RemotoRemoto
Full-timeFull-time
Quick Apply

Relocate to Greece This Summer — and Work Remotely!.This role offers an international working environment along with full relocation support for candidates moving from.Imagine starting your day wit... Mostra di più

Ascend Support Technician

Trek Fahrrad GmbHDubendorf, Switzerland
Full-timeFull-time

Dübendorf, Schweiz (2 Tage/Woche Homeoffice).Trek ist einer der weltweit führenden Fahrradhersteller und steht für Qualität, Innovation und Leidenschaft fürs Radfahren.Unsere Business Unit Ascend e... Mostra di più

Customer Success Manager

isolutionsKloten, Zürich, CH
Full-timeFull-time

Wir unterstützen dich zeitlich und finanziell bei deiner persönlichen und fachlichen Entwicklung.Offene Kommunikation, Hilfsbereitschaft, authentische Zusammenarbeit und ein echtes Learn-it-all-Min... Mostra di più

SALES & PROJECT SUPPORT LICHT 100%

LEDVANCE AGKemptthal

SALES & PROJECT SUPPORT LICHT 100% (M/W/D).SALES & PROJECT SUPPORT LICHT 100% (M/W/D).SALES & PROJECT SUPPORT LICHT 100% (M/W/D).Unsere Wurzeln liegen in der traditionellen Elektrotechnik – unsere ... Mostra di più

IT End User Support VIP

Swissport International AGOpfikon, Zürich, Switzerland
Full-timeFull-time

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future... Mostra di più

Technischer Support- und Servicetechniker

Personal Knobel AGVolketswil

Technischer Support- und Servicetechniker (a).Technischer Support- und Servicetechniker (a).Zetes ist ein führender europäischer Softwarehersteller und Systemintegrator von IT-Lösungen im Bereich L... Mostra di più

Customer Care Specialist 100%

CWS-boco Suisse SAGlattbrugg

Customer Care Specialist 100% (m/w/d).Customer Care Specialist 100% (m/w/d).CWS-Hygiene ist Marktführer im Bereich der Waschraumhygiene und ein Vorreiter in Sachen Nachhaltigkeit in unserer Branche... Mostra di più

Customer Service Representative 100%

Vision Group AGDietlikon, CH
Full-timeFull-time

Als Sachbearbeiter/in Kundendienst unterstützt du die Kunden kompetent bei Anliegen rund um den Produktkauf.Nebst dem aktiven Kundendienst erledigst du im Kundendienst kleinere administrative Aufga... Mostra di più

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Customer Care Representative

Customer Care Representative

YUHDübendorf, Zurich, Switzerland
24 giorni fa
Tipo di contratto
  • Full-time
Descrizione dell’offerta di lavoro

Job Description

Your mission

Do you love helping people and learning new things? If so, you might be the perfect fit for our Customer Care Representative position. You will be the main link between Yuh and our awesome clients, who use our app to manage their finances and investments. You will answer their questions, solve their problems, and guide them through their financial journey with Yuh.

Key Responsabilities

  • Serve as the primary point of contact for clients, handling of inbound and outbound phone calls (approximately 70–80% of daily activities), and delivering a consistently professional and positive customer experience.
  • Provide accurate support via telephone, ensuring first class service quality. Resolving client inquiries, issues and requests related to the Yuh App in the sectors pay, save and investments.
  • Actively guide and support clients, mainly over the phone, through their financial journey, explaining products, features and processes in a clear, empathetic, friendly and compliant manner.
  • Ensure the highest levels of client satisfaction by executing client instructions and addressing concerns with friendliness and professionalism, especially in time sensitive or complex situations.
  • Accurately document client interactions and outcomes in internal systems, ensuring proper follow-up and transparency across teams. Collaborate closely with other Customer Care Representatives and internal departments to ensure seamless service delivery and contribute insights for platform, service, and process improvements.
  • Uphold the principles of fair client treatment, confidentiality, and regulatory compliance at all times.


Qualifications

  • Completed apprenticeship (Federal certificate of Competence (Fähigkeitszeungnis / Fachausweis/ Berufsmatura)
  • Previous experience in customer satisfaction, preferably in financial services in handling customer enquiries and complaints
  • Fluency in English and German. For this position, Italian proficiency is highly recommended.
  • A strong interest for financial product and markets, including stocks, ETFs and cryptocurrencies
  • Excellent communication – verbal and written – skills
  • Familiarity with office software and phone systems
  • You are particularly skilled at listening, communicating, showing empathy, and being spersuasive
  • You have a proactive and “can do” attitude
  • You like working in a team