Customer support Jobs in Baar

Junior System Support Engineer (m/w/d) – technical engineering / regulated industry / German / English

Background: As a healthcare pioneer and the industry’s global leader in in-vitro diagnostics, the Diagnostics Division pushes boundaries and challenges the status quo to redefine what’s possible. Our commitment to research and development means we can bring to the market integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization and decision support tools and software. Our products deliver increasingly precise information to help save lives, prevent or control the risk of infection and monitor treatment effectiveness.

The RDS R&D organization operates globally, with international teams across various sites and countries, and is structured into four networks and four chapter areas. We are currently seeking a passionate, proactive, and eager-to-learn individual to fill the role of Junior System Support Engineer within the R&D Service chapter, located in Rotkreuz (CH).

In this junior role, you will be trained and mentored to become a key technical contributor within a cross-functional environment. You will support the team in maintaining and troubleshooting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch.

The Perfect Candidate: holds a technical vocational training degree or an academic degree (e.g., in Mechatronics, Electronics, or Mechanical Engineering) and brings 1-3 years of solid hands-on experience as a service technician, automotive mechanic, or precision mechanic. Moreover the candidate possesses strong technical hard skills in logical thinking and systematic troubleshooting across complex hardware, software, and IT configurations. This technical profile is completed by fluency in both German and English, alongside the capability to independently install, maintain, and repair advanced diagnostic systems.

Tasks & Responsibilities:

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects
• Install Roche Diagnostics systems (hardware and software) according to installation manuals in the Roche Diagnostics Knowledge (RDK) database
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and conduct autonomous troubleshooting, and repair of hardware and software issues
• Manage the deployment and servicing of various systems and their specific configurations
• Ensure comprehensive documentation in accordance with established quality standards
• Provide technical support for global development trials

Must Haves:

• An academic degree in technical engineering (e.g., Medical Devices, Electronics/Automation, Mechatronics, Mechanical Engineering) or completed technical vocational training (e.g. mechatronic, electronics mechanic technician
• 1-3 years of work experience during vocational training for example as an automotive mechanic, service technician or precision mechanic
• Fluent in English and German
• Strong logical thinking and a talent for troubleshooting technical problems across diagnostic hardware, software, or IT setups
• A proactive, service-oriented team player with a strong desire to learn, ask questions, and develop hands-on skills in servicing diagnostic instruments.

Nice to haves:

• High willingness to learn and work within a highly regulated industry and in laboratories with biosafety levels S1 and S2 (training will be provided).

Reference Nr.: 925016
Role: Junior System Support Engineer (m/w/d)
Industrie: PharmaWorkplace: Rotkreuz
Pensum: 100%
Start: 01.08.-01.09.2026
Duration: 12 months ++
Deadline :19.06.2026

If you are interested in this position, please send us your complete dossier. If this position does not fit your profile and you wish to be considered for another position directly, you can also send us your dossier via this ad or to jobs[at]itcag[dot]com.

Contact us for more information about our company, our positions or our attractive Payroll-Only programme: +41 41 760 77 01.

About us: ITech Consult is an ISO 9001:2015 certified Swiss company with offices in Germany and Ireland. ITech Consult specialises in the placement of highly qualified candidates for recruitment in the fields of IT, Life Science & Engineering.

We offer staff leasing & payroll services. For our candidates this is free of charge, also for Payroll we do not charge you any additional fees.