Customer experience manager Jobs in Winterthur
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Customer experience manager • winterthur
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Decentriq is the rising leader in data clean room technology.With Decentriq, advertisers, retailers and publishers are collaborating on 1st party data for optimal audience targeting and campaign me...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Are you passionate about understanding user behaviour and shaping user experiences?.Do you thrive on uncovering insights that drive product improvements? We are currently seeking a talented and exp...Mehr anzeigenZuletzt aktualisiert: vor weniger als 1 Stunde
Founded in 2017 in Zurich (Switzerland), Eqip is a fast-growing enterprise-focused marketplace for external IT workforce and services, with SaaS-based IT supplier / vendor management tools used by ov...Mehr anzeigenZuletzt aktualisiert: vor 1 Stunde
Customer Experience Manager.
CiscoWallisellen, Switzerland As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to val...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
(Senior) Customer Success Manager
DecentriqZürich, Zurich, SwitzerlandQuick Apply
Customer Care Manager
Barry CallebautZurich, CH, At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry.As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the f...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Solution Advisor (f / m / d) Customer Experience
SAPZürich-Flughafen, Zurich, CH At SAP, we enable you to bring out your best.Our company culture is focused on collaboration and a shared passion to help the world run better.
How? We focus every day on building the foundation for...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
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UX Experience Researcher
ACZENTAZurich, Zürich, SchweizQuick Apply
Customer Experience Manager Bauprojekte (m / w / d)
LHHZürich, Zürich, Switzerland Unser Mandant, ist ein gesamtschweizerisch tätiger Baudienstleister mit Sitz in Glattbrugg, spezialisiert auf die ganzheitliche Planung und Realisierung anspruchsvoller Hochbauprojekte – vom ersten...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Berater : in CRM - SAP Customer Experience
PwCZürich SummaryA career within General Consulting services, will provide you with the opportunity to help clients seize essential advantages by working alongside business leaders to solve their toughest pr...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager
Coople UKZurich, Zurich Als eine der grössten Firmen im digitalen Personalverleih in Europa arbeiten wir seit einigen Jahren unermüdlich daran, flexible Arbeit einfach, zuverlässig und erfüllend zu machen.Warum wir das tu...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Consultant Customer Experience & Service Design, Deloitte Digital
Deloitte AGZürich, CH Consultant Customer Experience & Service Design, Deloitte Digital.Shape the future of Switzerland’s digital transformation!.
At Deloitte Digital, our vision is to be at the forefront of value creati...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Senior Customer Relationship Manager
Swiss CasinosZürich, CH Mit unseren vier Casinos in Zürich, Pfäffikon SZ, St.Gallen und Schaffhausen sowie dem Online Casino sind wir die führende Casinogruppe der Schweiz.
Mit unserem Loyalty-Programm Swiss Casinos Member...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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Customer Experience Manager (m / w / d)
Rocken®Kloten, CH Diese ROCKEN Partnerin baut die Pfeiler der digitalen Zukunft in der Schweiz.Sie kreiert Lösungen und Dienstleistungen für Privat-, Firmenkunden bis hin zu grossen, internationalen Cloud-Anbietern....Mehr anzeigenZuletzt aktualisiert: vor 4 Stunden
Project And Customer Manager 100 %
Ophtapharm AGHettlingen CH, CH Ophtapharm AG is an FDA / EU-GMP certified manufacturer of pharmaceutical ophthalmic products.On our plant in Hettlingen (Winterthur) high quality products such as sterile eye drops, eye ointments an...Mehr anzeigenZuletzt aktualisiert: vor 11 Tagen
International Customer Manager
Mondelēz InternationalZurich, Switzerland Are You Ready to Make It Happen at Mondelēz International?.Join our Mission to Lead the Future of Snacking.This is your opportunity to join as an International Customer Manager.You work in partners...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Manager Customer Support Engineering
SR Technics GroupZürich, CH Lead and continuously develop the team of currently 8 Customer Support Engineers.Ensure implementation and continuous monitoring of the agreed scopes of work in accordance with the customer require...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager - Enterprise
MorningstarZurich Morningstar’s products transform our high-quality data, independent research, and technological expertise into well-designed tools that serve our clients.
The product management, product development...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Sales Manager with Recruitment Experience
Eqip AGZürich, Zurich, SwitzerlandQuick Apply
Microsoft Cloud Engineer mit Schwerpunkt Client Engineering (m / w / d)
ID Customer Experience and SolutionsZürich Zur Verstärkung unseres Engineering Teams bei CxS suchen wir per sofort oder nach Vereinbarung eine erfahrene und engagierte Persönlichkeit als.
Microsoft Cloud Engineer mit Schwerpunkt Client Engin...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Service Manager Fragrances Europe 100%
LUZI AGDietlikon, CH Sie unterstützen das Sales Team EUROPE administrativ und organisatorisch im Order Management sowie im B2B Sales Support verschiedener europäischer Länder.
Auftragsabwicklung (Sicherstellung eines re...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
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Customer Experience Manager.
CiscoWallisellen, SwitzerlandVor 30+ Tagen
Stellenbeschreibung12years of related experience Familiarity with at least two technology architectures. Expertise in successful customer adoption and project delivery. Experience in developing and cultivating strong relationships with executive level customers. Experience leading diverse, cross-functional teams in a collaborative, matrixed organization. Experience with budgeting and recurring revenue concepts, managing margins and reducing attrition. Strong written and spoken English and German language skills
What You'll Do
As a Customer Experience Manager, you will play a crucial role in driving the successful adoption and utilization of Cisco technologies and services within our customer organizations leading to value realization and growth. You're the primary CX point-of-contact for customers taking end-to-end ownership. You will understand their Business and Technical objectives and develop strategies that will enable them. You will be responsible for ensuring we deliver customer aligned outcomes. You will engage with both executives and technical partners within the customer.
- Drive adoption of software and services, leading to successful renewals and growth by mitigating renewal risks and increasing customer retention rates.
- Develop and maintain strong executive and technical relationships with customers, understanding their business challenges and objectives.
- Advocate for customers within Cisco, ensuring their needs are met, and they receive a high-quality customer experience.
- Own financials, including services revenue and margin, and make strategic financial decisions.
- Build and implement Technical adoption Plans and E2E Customer plans in partnership with CSS, aligning with customer goals to improve technology investments and promote full use of our technologies.
Who You'll Work With
In this role, you'll partner with Customer Technical and Operational Leaders and Executives, orchestrating CX resources across Delivery, Expert Care, Technical Support, Customer Success, Renewals, and our Partners to drive value realization. You will collaborate with Sales, Renewals, the Solution Development Architect team, and Deal Acceleration teams to assist in driving ARR and services growth.
Who You Are
You are a strategic problem solver with a strong background in customer success and technology adoption. You possess excellent communication and relationship-building skills, enabling you to develop and cultivate partnerships with our customers. You're adept at handling financials, and making strategic investment decisions. With expertise in driving software and service adoption, mitigating renewal risks, and improve customer dedication. You have a deep understanding of Cisco, our technology, and the industry landscape, while acting as a Technology Advocate.
Minimum qualifications :