Network Operations Engineer (80-100%)

Job Description

• Ensure uninterrupted operation of telecommunications and telemetry infrastructure on a national scale.
• Receive, analyze, and resolve incidents.
• Manage service requests, including ticket management until closure.
• Support field technicians for access, installation, commissioning, and troubleshooting.
• Continuously develop operational processes (ITIL) and documentation.
• Participate in projects as a representative of operations (NOC).
• Communicate and escalate appropriately at different levels in case of incidents and issues.
• Participate in on-call duties 24 / 7.

Requirements

• Technical training in the field of electricity, telecommunications, or information technology, or equivalent.
• Ongoing training as a senior technician or a degree from a higher education institution in one of these fields is preferred.
• Experience in operating complex communication infrastructures.
• Excellent mastery of at least one of the technologies used (telephone installations, VoIP, WDM, IP, MPLS).
• Experience in operating communication infrastructures or secondary techniques in substations is desired.
• Good analytical skills and continuous intervention capabilities.
• Basic knowledge of ITIL certification (certification is advantageous).
• Excellent knowledge of German and English; French or Italian would be a plus.

Benefits

• Flexible working hours (42 hours per week) with the possibility of remote work.
• 25-30 days of vacation, as well as company holidays between Christmas and New Year.
• Strong social coverage and attractive retirement pension.
• Opportunities for professional development.
• Attractive financial and general conditions, as well as competitive remuneration and recognition of good performance.

Requirements

Technical training in the field of electricity, telecommunications, or information technology, or equivalent. Ongoing training as a senior technician or a degree from a higher education institution in one of these fields is preferred.

Experience in operating complex communication infrastructures. Excellent mastery of at least one of the technologies used (telephone installations, VoIP, WDM, IP, MPLS).

Experience in operating communication infrastructures or secondary techniques in substations is desired. Good analytical skills and continuous intervention capabilities.

Basic knowledge of ITIL certification (certification is advantageous). Excellent knowledge of German and English; French or Italian would be a plus.