IT Supporter 1st + 2nd Level (Berne, IT Support, English, Swiss German)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization.

We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Contact person to address technical inquiries from our customers
• Providing telephone support as the first level of customer assistance
• Managing administrative tasks such as recording fault reports and providing initial feedback
• Resolving more complex malfunctions as the second level, in collaboration with the first and second levels
• Assisting with software and hardware malfunctions, either through telephone support or by finding remote access solutions
• Working together with hardware suppliers and managing IT procurement
• Conducting on-site visits to partners, such as transport companies
• Serving as an internal contact person for IT infrastructure tasks, such as setting up laptops and installing printers
• Managing warehouse operations, including delivery notes, orders, and inventory management
• Working with various technologies, including Linux, Windows (clients and office applications), SSH on Unix, Exchange, MYSQL, and Switch VLAN configurations

Requirements

• Degree in Computer Science EFZ (System Engineering) and preferably have previous professional experience with the mentioned tasks and technologies
• Ability to work independently, collaborate in a team, adaptability, persistence, and personal dedication
• Excellent service orientation, administrative and organizational skills
• Advantageous to have a valid driver's license category B
• Proficient in Swiss German, good command of English, and basic comprehension of French

Benefits

• Supporting new projects from inception and assuming responsibility if desired
• Promoting a flat organizational structure that empowers individuals to take on tasks they are capable of and interested in
• Working with a motivated, young, and creative team that values efficient decision-making and teamwork
• Offering ongoing training opportunities through the GoodHabitz learning platform, with one hour of dedicated learning time per week
• Engaging in exciting, interesting, and diverse tasks within a forward-thinking industry
• Providing free parking facilities
• Offering a contemporary workplace conveniently located within a 5-minute walk from Liebefeld train station
• Fostering a culture of inclusivity and collaboration
• Promoting a dynamic corporate culture with horizontal organizational structures
• Possibility to work remotely upon agreement
• The chance to be part of a successful and expanding company

Is IT in your DNA?