1st Level ICT Supporter (German & French Speaking)
We are currently looking on behalf of one of our important clients for a 1st Level ICT Supporter. The role is a permanent position based Bern Canton & comes with some home office allowance.
Your Role :
- Provide hotline & support for IT : workstations, specialist applications, printers, clients, mobile devices & telephony.
- Manage incidents & requests in a ticketing system.
- Analyze & develop solutions for the sustainable safeguarding of client services.
- Create & maintain specific user & operational documentation.
- Partage in Active Directory User Management, Device Management & Mobile Device Management.
- Set up, configure & deploy clients & organize & execute hardware replacements globally.
- Support an engineering team with integrations & innovations to client services & assist with the integration of client software & hardware.
Your Skills :
- At least 2 years of professional experience in IT Support.
- Sound expertise in Microsoft Operating Systems & M Office products.
Your Profile :
- Further Educated in Computer Science or similar.
- Customer & service-oriented, Communicative, reliable, committed & customer & service-oriented
- A native / fluent German or French speaker with a good knowledge of the other language. English language skills are also advantageous.
1st Level ICT Supporter (German & French Speaking)
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