Trade Desk Representative - German

Responsibilities

• Investigation of client inquiries encompassing a broad array of themes, including margin analysis, position liquidations, trade cancellation requests, order trigger conditions, products and global exchanges, order status and execution inquiries
• Resolve routine and complex client inquiries, concerns, and complaints thoroughly and expeditiously via telephone, tickets, and chats, utilizing sound judgment emphasizing courtesy.
• Familiarize with various proprietary platforms, including trading systems and administrative portals, to educate clients to align with our self-service and highly automated business model.
• Assist and support the Quality Assurance Department with complaint resolution.
• Coordinate activities with other local and international Client Service divisions and interact with external departments such as Programming, Clearing, Cashiering and Compliance and other service groups worldwide.
• Analyse existing systems and procedures to recommend and assist in implementing enhancements and contribute to developing client service systems, policies and procedures.

Qualification & Skills

• Banking apprenticeship or university degree in finance, economics or a related field
• Minimum two years of financial industry experience
• In-depth understanding of financial markets, margin methodologies, execution platforms, exchange operations and regulations
• Excellent product knowledge : Equities, Options, Futures, Options on Futures, Fixed income, Mutual Funds, FX, CFDs, etc.
• Strong PC technologies proficiency : Advanced Excel, Office Suite, Email
• Trouble-shooter with a critical thinking mindset, passionate about technology and financial markets
• Self-starter, able to handle stress, with the ability to work independently as well as part of a team
• Fluent in English with strong verbal and written communication skills
• Additional languages : German
• FINRA SIE and Series 7 or interest in obtaining the certification
Il y a 19 jours