Manufacture Visits Coordinator - CDD
How will you make an impact? HOW WILL YOU MAKE AN IMPACT?
You guarantee the satisfaction of our customers and a memorable experience in our Manufacture by providing the necessary support to the activities and achieving operational excellence.
Referring to the Client Experience Manager, the main tasks are as followed :
MANUFACTURE VISITS
- Be an ambassador of la Grande Maison by conducting Manufacture visits to our visitors (end clients, press & general public)
- Co-create & implement new manufacture visits itineraries in collaboration with the team
- Create tailor made VICs manufacture visits and participate in lunches with clients occasionally
- Follow up of the agenda & and the day-to-day online booking platform
- Organize autonomously manufacture visits (internal notes, bookings in collaboration with other departments)
- Create and Develop tailor made local activities for our markets
CLIENT EXPERIENCE
- Enrich the customer experience in our manufacture by defining the iconic moments of the customer journey.
- Provide daily support to market teams in terms of Client Experience at the manufacture
- Drive regularly competitive intelligence and benchmarks
- Follow monthly statistics
WHAT ABOUT YOU?
- Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
- Proven experience in hospitality, customer service or tours preferably within the luxury goods industry.
- Strong organizational skills with meticulous attention to detail and the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, with the ability to interact professionally with guests, colleagues, and stakeholders at all levels.
- Proficiency in Microsoft Office Suite and event management software.
- Knowledge of watchmaking or a strong interest in horology is preferred but not required.
- Fluency in several languages is highly desirable, French and English are a must, more will be appreciated
MORE THAN A MAISON, A WORLD OF OPPORTUNITIES!
You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you through a dynamic talent development strategy and an impactful learning offer.
We will nurture your desire to grow thanks to ambitious projects and an engaging work environment. Joining Jaeger-LeCoultre is also joining the Richemont Group and an international career path.
We will satisfy your wish for well-being and balance, thanks to a modern workplace, flexible working hours, on-site services and time to volunteer.
As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society. Learn more about our CSR commitments in our program Make Our Time Better .
Manufacture Visits Coordinator - CDD
Be an ambassador of la Grande Maison by conducting Manufacture visits to our visitors (end clients, press & general public). Co-create & implement new manufacture visits itineraries in collaboration with the team. Create tailor made VICs manufacture visits and participate in lunches with clients occ...
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