Manager - Agency Business Associates

JobDescription

A Position Overview

Position Title

Business Associate Manager

Department

Business Associate Model Agency Sales

Level / Band

Assistant Manager / Manager

Role Summary :

Identify, recruitand build a team of business associates and advisors to drive businessobjectives on a month on month basis, as per the standards laid down by theorganization from time to time

B OrganizationalRelationships

Reports To

Branch Manager

Supervises

C Job Dimensions

Geographic Area Covered

Defined Branch

Stakeholders Internal

Agency Sales Training

Branch Operations

Distribution Operations

External

BAs and Advisors

D Key Result Areas

• Recruit Business Associate and advisors
• Coordinate for the regulatory trainings
• Manage daily, weekly and monthly choreography
• Conduct daily, weekly and monthly Business Associate meetings
• Income and Goal setting exercise for the month
• Joint field work along with business associates and advisors to sourceinsurance policy
• Drive business submission and issuances
• Clearence of pending cases for documentation and medicals as a part ofthe issuance process
• Train distribution on getting higher first time right % submission
• Achieve monthly objectives and targets
• Motivate advisors and business associates for various contest and salesenablers
• Daily update about the status of business and applicability in contest
• Maintain healthy relationship with all stakeholders like customers anddistributors
• Work on opportunity of cross sell and upsell
• Focussed effort to drive renewal premium collection

E Competencies

Competencies

Business Acumen ( Ability to alignwith the organization's vision with a fair understanding of the insuranceindustry, regulations, and the agency business model in order to deliver monthon month business objectives

Has a fair understandingof own role and utilizes required skills and knowledge in one's own area ofwork to meet targets.

Has a fair knowledge about company and competitor'sproducts. Has a fair knowledge of the insurance industry, regulations andfinancial markets Understands the requirements of the customer and consumer tofacilitate need based selling and emphasize on selling solutions.

Need todevelop fair understanding of BA model, leader compensation and Agentcommission.

Building and Managing Relationships( Thecapability to identify, recruit and nurture, business associates and advisorsand then maintain relationships with various stakeholders (internal andexternal) to achieve the desirable outcomes )

Empathizes and supports distributionevery possible way and drive them for higher productivities by managing theirchoreography and other engagement methods.

Responds to queries fromdistributors and internal customers and keeps superiors informed about ownactions and their context.

Builds and maintains healthy relations with thedistributors and internal customers to ensure seamless execution .

Drive for Results and Agility( Buildingan achievement orientation, with extraordinary levels of energy and effortswhile being accountable for one's actions and decisions in an agile environment )

Reviews performanceagainst goals and takes effective action to achieve them. Synergizes highperformance oriented systems and processes to yield the desired results withagility.

Sets clear expectations with the team to deliver performance orientedgoals. Communicates consistently with the team of business associates andadvisors motivates them for achievement of monthly objectives, increaseparticipation in company initiatives, monthly, weekly and daily choreographyetc. .

F Skills Required

Technical

Good Knowledge of MS Office / MS Excel

Behavioral

Essential

Desired

Drive for result (achievement of targets)

Communication skills

Creative thinking skills

Teamwork Skills

Influencing skills

Relationship Building skills

G Incumbent Characteristics

Essential

Desired