It Support Engineer
passionate about IT technologies and their use, always eager to learn and evolve and stimulated by a demanding environment.
She / he will aim to reach excellence to provide high quality services to users.
Mission
Delivering first and second level IT support :
- Qualification and resolution of incidents
- Service requests management in relation with international customers
- Frequent interactions with users by phone, email and instant messaging
- Support in the introduction of new technologies and systems
- Train users of new hardware and software applications
And working with our infrastructure engineering team :
- Management of sophisticated Windows infrastructures
- Management of the deployment of OS and applications (leveraging NGIT Endpoint Management platform based on MS Endpoint Configuration Manager and PSiDEO software)
- Implementation of various IT solutions related to infrastructure and / or customers’ business applications based on various technologies (skills development projects)
Profile and skills
- HES or Bachelor degree or Apprenticeship in Computer Science, Communication Systems, Telecommunication
- Previous experience in IT support
- As much experience as possible in technical domains you'll work on (see above)
- Users and solutions oriented
- Ability to communicate in both technical and non-technical ways with clients and colleagues
- Perfect command of French and English : spoken and written, technical and common
- Structured and synthetic approach
- Willingness to constantly learn and progress
- Rigorous, flexible, stress resistant, autonomous and passionate about computer science technologies
- Swiss or European nationality, B, C, G work permit
We offer
- A strong culture of engineering, innovation and continuous improvement
- A dynamic and highly motivating environment
- Opportunities to take responsibilities and contribute to exciting projects
- Career development possibilities
- Competitive packages
Please note that only applications in English will be considered.
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