Global Middle Office Analyst

Description

Role and Responsibilities

• Perform day to day operational support (Trade Matching, Settlements and Post settlements, Cash management), prioritizing as necessary.
• Communicate, investigate and resolve trade and cash queries and issues raised by Front Office (Portfolio Managers / Traders) Brokers, Custodians, and Internal Investment teams.
• Ability to cover tasks that might arise from coverage issues.
• Actively manage risks including but not limited to Operational, Reputational and Settlement.
• Ensure strong understanding of tasks assigned including investment concepts, best practices, and system requirements.
• Ensure willingness to participate in Cross skilling assignments.
• Timely escalation of issues to SME / TL. Proactively mitigate process gaps or potential issues. Assist in creating and updating process documents.
• Ability to think critically and act timely on issue resolutions and escalations.
• Manage and maintain good working relationships with Front Office, Onshore and Offshore counterparts.
• Support analysis to identify root cause of production problems and errors (SOE)and develop timely solutions.
• Strong communication skills and use of tact to resolve conflicts.
• Propose projects and process automations to promote service excellence.

Qualifications

• Bachelor’s degree in Business Administration, Accounting, Finance, Economics or any related business course.
• Minimum 3 years related work experience within Trade Support, Middle Office, Investment Operations and / or Fund Accounting.
• Strong knowledge in securities instruments and Investment Operational processes.
• Good analytical and diagnostic skills with knowledge and strong ability of understanding process design.
• Excellent communication skills. (verbal, written and reading comprehension)
• Demonstrates strong flexibility in the face of ambiguous situations, shifting demands, and challenging work environments.

Uses diplomacy and tact to resolve difficult situations. Escalates more serious issues to the Team Manager.

Domain Knowledge Requirements :

• Understands the concepts surrounding Trade Support functions and the trade life cycle. Middle office function, trade settlements and cash management experience is highly preferred.
• Good working knowledge in using Bloomberg and other pricing / data sources.
• Knowledge in CTM, ALERT, APEX, SCD and Custodian Portals is highly preferred.
• Intermediate to advanced knowledge regarding Data Management, Pricing, Settlements, Reconciliation, Transactions and Transfers processes.

Additional Notes :

• Applicants should be willing to work on a fixed night shift schedule
• Applicants should be willing to report to Manulife Center, Mactan Newtown,

Lapu-Lapu City, Cebu

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer