Client Aviation Account Manager

Client Aviation Account Manager

Location : Zürich, CH

Zürich, CH

Flexible Work Arrangement : Hybrid Job Category : Sales Career Level : Professional Requisition Id : 2469

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to some 4,000 employees, and some 50 locations worldwide.

Aircraft Management, Aircraft Sales, Charter, Completions, Defence, FBO, Fixed and Rotary Wing Maintenance, and Staffing.

Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation.

The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

This position is responsible as a single point of contact for EMEA.

Main Responsibilities

Acting as single point of contact for full- and partial managed aircraft

Coordination for the aircraft portfolio and operation in coordination with all Jet Aviation Business Jets departments and lead-captains.

Acting as company representative primarily for existent- and future English-speaking clients

Participate in regular calls and client’s meetings

Acting as liaison between customer and Jet Aviation Business Jets Operations on a 24h / 7d basis including trouble shooting support for operational issues

Sustain a sustainable and trustful relationship between the customer and Jet Aviation Business Jets

Coordinate accounting related matters

Analyzing internal processes / procedures, issue feedback and check in coordination with stakeholders for any client specialties

Continuously review and improve client satisfaction

Main Responsibilities Cont.

Ensure a pro-active, positive, and consistent communication with customers and vendors

Meet with customers incl. key influencers regularly to make sure customer expectations are

kept on the highest level

Continuously review and improve client satisfaction

Inform involved teams about customer expectations or changes to be noted and followed

Find business opportunities and involve relevant departments

Oversee aircraft phase-in / phase-out and client onboarding and offboarding

Ensure client retention, serving as a trusted Advisor on all matters

Communicate to clients any requested data reporting, monthly activity reports or statements,

cost overviews, budget calculation

Provide an excellent service in relation to billing inquiries, service requests, suggestions, and

complaints

Resolve customer and vendor inquiries or complaints effectively and communicate / discuss

with internal departments if required

Support customer needs, providing materials and guidance as needed

Ensure customer complaints are taken seriously and resolved satisfactorily in a timely manner

Minimum Requirements

High School Diploma

Extensive practical experience in aviation industry

Proficient English language skills

Good communication skills

Common courtesy and customer orientation

In depth knowledge about aircraft operations.

Knowledge about the aviation industry and competitors.

Ability to work flexible schedules

Desired Characteristics

Two years’ related experience in Account Management in the Aviation Industry

Customer service and safety focused

Excellent communications, customer service and people skills

Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

High level of resilience

Willingness to work afterhours and weekends.

Strong identification with the company.

Ability to work under pressure

Ability to adjust to people from different cultures

Physical Demands

N / A

Work Environment

N / A

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.