Smd operator Jobs in Uster

We are supporting our client, a leading Swiss financial infrastructure provider based in Zürich, in recruiting a Monitoring Center Operators (m/w/d) in Zürich.

Our client operates a fully integrated 24×7 Monitoring Center responsible for supervising the organization's infrastructure, applications, and service landscape. To support the internal monitoring team during a temporary capacity increase, we are seeking multiple skilled Junior Monitoring Center Operators who are comfortable working in a 24×7 shift setup and using ITSM tools such as BMC Helix ITSM.

This is a12 months project with a start date in March 2026.

About the Role
As a Monitoring Center Operator, you will play a crucial role in ensuring the stability, availability, and continuity of mission-critical systems. Working in a dynamic, structured, and fast-paced operational environment, you will be responsible for monitoring events, validating alerts, handling incidents, and coordinating communication with technical teams. This role is ideal for candidates with hands-on NOC/IT operations experience who are comfortable working in a 24×7 shift setup and using ITSM tools such as BMC Helix ITSM.

Key Responsibilities
Your daily tasks will include:

• Continuous monitoring of events and alerts across infrastructure, applications, and services
• Verification and validation of events, including identifying false positives and duplicates
• Classification, prioritization, and correlation of events based on predefined criteria
• Efficient incident handling using documented solutions and known error workarounds
• Intervention in ongoing processing during exceptional system situations
• Monitoring of processing and failure logs
• Execution of documented operational procedures, runbooks, and escalation workflows
• Escalation and notification of on-call engineers and support teams
• Moderation and coordination of incident bridge calls with technical experts
• Accurate documentation of all actions, escalations, and outcomes
• Ensuring compliance with our customers operational, security, and documentation standards.

What you will bring

• We are looking for a junior IT professional with strong communication skills and first experience in 24/7 NOC or IT Operations environments
• Practical experience with BMC Helix ITSM
• Strong analytical and problem-solving abilities
• High reliability and accuracy in operational execution
• Clear communication and teamwork skills
• Ability to stay calm and focused in high-pressure situations
• Ability and availability to work night shifts, weekends, and public holidays
• Fluency in German and English (spoken & written)

Optional / Advantageous Qualifications:
The following skills and experience are considered advantageous:

• Knowledge or hands-on experience with BMC Patrol / BMC TrueSight
• Mainframe monitoring or operations experience
• Experience in incident coordination and bridge call leadership

Additional Recommended Skills:
The following competencies are strongly recommended to ensure high-quality service delivery:

• Basic knowledge of ITIL practices, in particular Event, Incident, and Problem Management
• Ability to remain calm and structured under pressure, especially during major incidents
• Strong communication and stakeholder coordination skills
• Experience with incident documentation, reporting, and shift handovers
• Understanding of service priorities, SLAs, and business impact assessment
• High attention to accuracy, completeness, and audit-ready documentation
• Basic technical understanding of IT infrastructure components, including servers, networks, applications, and databases
• Team-oriented working style and strong handover discipline between shifts

Working Model & Shifts: This position follows a 24×7 rotating shift schedule:

Weekday Shifts

• Shift 1 - Early: 06:00-14:00
• Shift 2 - Late: 14:00-22:00
• Shift 3 - Night: 22:00-06:00

Weekend Shifts

• Weekend Day: 06:00-18:00
• Weekend Night: 18:00-06:00

Regeneration Week

• Shift 4: One week off (recovery cycle)

Contract duration: 12 months, start date 16.03.2026 till 15.03.2027
Location: Zürich
Remote working: not possible
Workload: 100%