Groups / FIT Reservations & Commercial Supervisor 50–60% (F/M/X)

Job Description

Workload: 50–60% | Monday to Friday (flexible within office hours)

Possibility of up to 1 day home office per week

Are you an experienced hotel professional who enjoys combining reservations, commercial thinking and partner relationships?

We are looking for a Groups / FIT Reservations & Commercial Supervisor (F/M/X) to join our team in Zurich and take an active role in developing and managing our Groups and FIT business.

Working alongside our full-time Groups & FIT Reservations Coordinator, you will bring your experience, commercial mindset and ability to make sound decisions independently.

Your responsibilities

• Manage and follow up on Groups & FIT requests, with a particular focus on complex and commercially important business
• Maintain and develop strong relationships with Tour Operators and key partners, ensuring professional and timely communication
• Proactively identify and develop new partnership and business opportunities
• Manage commercial reviews and contract renewals with key partners, in coordination with Revenue and Hotel Management
• Identify need periods and initiate promotions and tactical offers to generate additional business
• Prepare and negotiate offers optimizing group business according to availability, demand and hotel strategy
• Prepare the group revenue forecast and contribute to the annual budget preparation
• Handle complex requests, including escalated complaints, overbooking, relocations and inventory situations
• Work closely with Front Office, Revenue, Sales and hotel operations
• Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager
• Share your expertise and support the development of our Groups & FIT Coordinator
• Contribute ideas to continuously improve our Groups & FIT processes and commercial performance
• Covers the reservation coordinator position during holidays and absences.

Qualifications

• Solid experience in hotel reservations, Groups & FIT and/or Front Office ideally with Tour Operator Business
• Previous Front Office supervisory or management experience is a strong advantage
• Strong commercial mindset and the ability to identify opportunities, negotiate and make decisions independently
• Excellent communication and interpersonal skills, with a natural ability to build long-term partner relationships
• Organized, reliable and solution oriented, with the ability to manage several priorities
• Spanish and English are required, both written and spoken; German or French, are an advantage
• Good knowledge of hotel PMS Opera Cloud and reservation systems

Additional Information

What we offer

• A responsible and varied position 50-60% position, Monday to Friday, with room for initiative
• Possibility of up to one home-office day per week
• A hands-on role combining Groups & FIT reservations, partner relations and commercial responsibilities
• An international hotel environment in Zurich with close collaboration across operations, sales and revenue

We are looking for someone who does more than manage reservations: someone who understands the business behind them, builds relationships and knows how to turn opportunities into bookings.