Head of customer service Jobs in Zurich
![Head of Operations & Customer Service [REMOTE]](https://cdn-dynamic.talent.com/ajax/img/get-logo.php?empcode=join-ats&empname=ofri%20Internet%20GmbH){kind=logo}
Head of Operations & Customer Service [REMOTE]
ofri Internet GmbHZürich, Zurich, Switzerland
- Gesponsert
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Luminary GroupZürich, ZH, CHHead of Operations & Customer Service [REMOTE]
ofri Internet GmbHZürich, Zurich, Switzerland- Homeoffice
- Quick Apply
Hi there!
Are you ready to take the reins and drive operational excellence in a small but ambitious company? We're ofri, a team of 10 dedicated individuals, and we're on the lookout for an Operations Manager to help us streamline our processes and propel us toward our goals.
About us
At Ofri, we take pride in fostering candid collaboration, encouraging self-initiative, prioritizing customer satisfaction, all while maintaining a pragmatic mindset. Our company aims to be the most trusted co-pilot for remodelling projects, and we're committed to delivering exceptional results to our customers.
Role Overview
As our Head of Operations & Customer Service, you will play a pivotal role in overseeing and optimising our day-to-day operations, fostering our company culture and lead our customer service department. This role is perfect for ambitious individuals seeking to advance their careers and who possess a strong passion for both people and processes.
Tasks & Responsibilities
Aufgaben
People & Operations
- Oversee all aspects of people operations, from recruitment to off-boarding.
- Foster our company culture and internal communication : organise company retreats, run workshops, maintain our company handbook.
- Manage and streamline internal processes to improve workflows and eliminate bottlenecks.
- Spearhead cross-department projects.
- Contribute to the OKR planning process.
- Oversee company assets and access, such as employee laptops, software accounts, etc.
Customer Service
Qualifikation
Requirements
Please note : we welcome applicants even if they are not a 100% match for the requirements listed. We have former Sound Engineers, Biologists, and Car Mechanics on our team. We've learned that there's never a perfect fit; what's important to us are attitude and behavior, as skills can be acquired.
Benefits
More about us
We are a Swiss company that operates fully remotely. We are super passionate about developing an excellent remote work culture and ensuring that not only the customers, but the team feels heard, welcome, and appreciated. We are currently 10 people and a fully self-funded company. We welcome people into our team regardless of gender, ethnic origin, religion, age, sexual identity or disability.
Ofri aspires to be Switzerland’s leading and most used online platform connecting handy workers and people who are renovating their homes.