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Head of customer service Jobs in Zurich

Zuletzt aktualisiert: vor 1 Tag
Head of Operations & Customer Service [REMOTE]

Head of Operations & Customer Service [REMOTE]

ofri Internet GmbHZürich, Zurich, Switzerland
Homeoffice
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of Marketing

Head of Marketing

SkyCell AGZürich, ZH, CH
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor 5 Tagen
  • Gesponsert
Head Of Human Resources

Head Of Human Resources

Jörg Lienert AGDübendorf, CH
Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
Head of Accounting

Head of Accounting

PwCZürich
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of IT

Head of IT

BMK RecruitmentZürich, Zurich, Switzerland
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
  • Gesponsert
Head Of Customer Competence Center - Zürich - Hybrid Work

Head Of Customer Competence Center - Zürich - Hybrid Work

SMG Swiss Marketplace Group AGOpfikon, CH
Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
  • Gesponsert
Head Of Finance And Administration

Head Of Finance And Administration

schilling partners agZürich, CH
Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Head of PICs

Head of PICs

IC ResourcesZurich, Switzerland
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of Product

Head of Product

Smallpdf GmbHZürich Wiedikon
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of Sales

Head of Sales

DSJ GlobalZurich
Unbefristet
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Head Of Hr

Head Of Hr

Tenz GmbHSchlieren, CH
Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
Head of AI

Head of AI

Advertima Vision AGZurich, CH
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Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Head Of Merchandise And Retail

Head Of Merchandise And Retail

Grasshopper Fussball AGZürich, CH
Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
Head of Sales

Head of Sales

BroadgateZurich
Unbefristet
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of Public Relations Switzerland

Head of Public Relations Switzerland

PolestarZürich, Zurich, CH
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
Head of Global Customer, Client & After Sales Service

Head of Global Customer, Client & After Sales Service

SwarovskiZurich, CH
Vollzeit
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of Circularity

Head of Circularity

OnZurich
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Head of Sales 80-100 %

Head of Sales 80-100 %

Be Shaping the Future Management Consulting AGZürich, Zurich, Switzerland
Quick Apply
Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
  • Gesponsert
Head of Investor Relations

Head of Investor Relations

Michael PageZürich (Kreis 3) Alt-Wiedikon, CH
Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
Head Of Epidemiology

Head Of Epidemiology

Luminary GroupZürich, ZH, CH
Homeoffice
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Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
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Head of Operations & Customer Service [REMOTE]

Head of Operations & Customer Service [REMOTE]

ofri Internet GmbHZürich, Zurich, Switzerland
Vor 30+ Tagen
Anstellungsart
  • Homeoffice
  • Quick Apply
Stellenbeschreibung

Hi there!

Are you ready to take the reins and drive operational excellence in a small but ambitious company? We're ofri, a team of 10 dedicated individuals, and we're on the lookout for an Operations Manager to help us streamline our processes and propel us toward our goals.

About us

At Ofri, we take pride in fostering candid collaboration, encouraging self-initiative, prioritizing customer satisfaction, all while maintaining a pragmatic mindset. Our company aims to be the most trusted co-pilot for remodelling projects, and we're committed to delivering exceptional results to our customers.

Role Overview

As our Head of Operations & Customer Service, you will play a pivotal role in overseeing and optimising our day-to-day operations, fostering our company culture and lead our customer service department. This role is perfect for ambitious individuals seeking to advance their careers and who possess a strong passion for both people and processes.

Tasks & Responsibilities

Aufgaben

People & Operations

  • Oversee all aspects of people operations, from recruitment to off-boarding.
  • Foster our company culture and internal communication : organise company retreats, run workshops, maintain our company handbook.
  • Manage and streamline internal processes to improve workflows and eliminate bottlenecks.
  • Spearhead cross-department projects.
  • Contribute to the OKR planning process.
  • Oversee company assets and access, such as employee laptops, software accounts, etc.

Customer Service

  • Lead, manage and develop a team of 3 customer service professionals to ensure outstanding service quality, high employee retention and goal achievement.
  • Oversee all aspects of the department : customer support, customer success and quality assurance of our service providers.
  • Strategic departmental planning.
  • Monitor customer service KPIs (CSAT, response time, etc.).
  • Lead the roll-out of our customer service department in French language.
  • Have a hands-on approach by regularly handling some front desk tickets & calls yourself
  • Qualifikation

    Requirements

  • At least Bachelor's degree - we’re open to both Arts and Science degrees.
  • Proven track record in an Operations- or Customer Service related role in a small company (10 to 25 employees).
  • Previous experience in people management.
  • Strong analytical skills.
  • Excellent project management skills.
  • Fluent in German, fluent in English.
  • Fluent in French is a big bonus.
  • Capable of multitasking, prioritising effectively, and solving problems in a dynamic environment.
  • Strong leadership and decision-making skills, with the ability to drive results and foster a collaborative team environment.
  • Important : we're generally open for candidates in Europe, but for this particular role, we're seeking only candidates based in Switzerland .
  • Please note : we welcome applicants even if they are not a 100% match for the requirements listed. We have former Sound Engineers, Biologists, and Car Mechanics on our team. We've learned that there's never a perfect fit; what's important to us are attitude and behavior, as skills can be acquired.

    Benefits

  • 100% remote job.
  • Competitive salary.
  • Flexible working hours – We believe in a good work-life balance.
  • Laptop and hardware, Home-office setup budget, Educational budget.
  • Annual Company retreats.
  • Bi-weekly colleague online coffee chats.
  • Fun and friendly remote work environment with a motivated, helpful, and international team where we don’t take ourselves too seriously and support each other.
  • You can contribute and take responsibility from day one - your opinion matters!
  • More about us

    We are a Swiss company that operates fully remotely. We are super passionate about developing an excellent remote work culture and ensuring that not only the customers, but the team feels heard, welcome, and appreciated. We are currently 10 people and a fully self-funded company. We welcome people into our team regardless of gender, ethnic origin, religion, age, sexual identity or disability.

    Ofri aspires to be Switzerland’s leading and most used online platform connecting handy workers and people who are renovating their homes.