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The IT Support Specialist is responsible for providing reliable day-to-day IT support for employees in Optotune Switzerland and ensuring the smooth operation of workplace technology. The role focuses on end-user support, device management, Microsoft 365 administration, onboarding and offboarding, and local IT operations.
Working closely with the central Infrastructure Team in Slovakia, the IT Support Specialist acts as the primary local IT contact and provides hands-on assistance for infrastructure activities when required. The position contributes to delivering a stable, secure, and efficient IT environment while following company standards and procedures.
IT Support Specialist
Tasks
Provide first- and second-level IT support for hardware, software, Microsoft 365, printers, mobile devices, and workplace technology
Prepare and configure laptops, desktops, mobile devices, and accessories for new employees and manage onboarding and offboarding activitie
Administer Microsoft 365 user accounts, licenses, group memberships, and support applications such as Outlook, Teams, OneDrive, and SharePoint
Maintain meeting room equipment, printers, and other office IT systems to ensure reliable daily operation
Perform basic troubleshooting of LAN, Wi-Fi, VPN, and endpoint connectivity issues, escalating complex incidents to the central Infrastructure Team when necessary
Maintain accurate IT asset inventory and coordinate hardware lifecycle activities, including replacements and warranty repairs
Coordinate with local IT vendors and service providers for hardware repairs, equipment deliveries, and on-site support activities
Provide hands-on support for infrastructure equipment, cabling, and other local IT tasks under the guidance of the central Infrastructure Team
Maintain technical documentation, asset records, and support tickets in accordance with company procedures
Follow company IT policies, cybersecurity requirements, and established support processes while contributing to continuous service improvement
Requirements
At least 2 years of experience in IT support, service desk, or a similar technical support role
Good knowledge of Windows 10/11 administration and troubleshooting
Practical experience with Microsoft 365 applications and user administration
Basic knowledge of Microsoft Intune, Microsoft Entra ID (Azure AD), or Active Director
Basic understanding of computer networking, including LAN, Wi-Fi, VPN, and TCP/IP concepts
Experience configuring and supporting laptops, desktops, printers, and mobile devices
Strong troubleshooting and problem-solving skills with a customer-focused approach
Fluent English communication skills, both written and spoken
Ability to work independently while collaborating effectively with remote colleagues
Preferred Skills (Advantageous)
Experience working in an international or multi-site company
Knowledge of meeting room technologies
Experience with IT asset management or ticketing systems
Basic knowledge of server hardware, networking equipment, or IT infrastructure environments
Experience supporting Microsoft Intune-managed devices
Benefits
Broad field of activity with short decision paths
Exciting professional exchange in a fast-growing high-tech environment
Respectful and supportive corporate culture
Flexible working environment
Are you an outgoing person looking for a challenging job in an innovative environment? Are you ready to take on responsibility and influence the future of our company? If so, then we would be pleased to get to know you! This opportunity is open for candidates, who are open to work from 50% up to full time.
At Optotune, we are committed to fostering an inclusive workplace and providing equal opportunities for all applicants and employees. We welcome applications from qualified candidates regardless of gender, age, nationality, ethnic origin, religion, disability, sexual orientation, or any other characteristic protected by applicable law.
For this particular position we don’t work with external agencies. Thank you for understanding. jid2320989a jit0834a jiy26a