Customer care manager Jobs in Lausanne

Intro LIGENTEC is a rapidly growing European company headquartered in Lausanne, Switzerland. Since 2021, we have expanded our manufacturing capabilities by establishing LIGENTEC France, located south of Paris. We specialize in the design and manufacturing of Photonic Integrated Circuits (PICs) for customers in high-tech fields such as Quantum Technologies, LiDAR, Space Technologies, and Biosensors. LIGENTEC's All-Nitride (AN) technology enables our customers to develop their products for the Industrial Revolution 4.0. You are about to seize a unique opportunity to transition R&D into tangible products. To support our continued growth, we are looking for a : Project Manager Integrated Photonics The purpose of this position is to provide an excellent customer experience by acting as the interface between the customer, internal engineering teams, and suppliers. Tasks Cultivate positive customer relationships and serve as the customer interface. Translate customer needs into workable solutions. Discuss and define the Scope of Work (SoW) with customers and internal stakeholders. Create project plans, SoW documents, effort estimations, and commercial proposals. Provide technical customer support throughout the entire sales cycle, from pre-sales to after-sales. Collaborate with internal teams, including engineering and R&D, to develop tailored solutions for clients. Develop and maintain relationships with stakeholders and project partners. Requirements Highly customer- and solution-oriented mindset. 3+ years of experience in integrated optics or semiconductors. Industry experience in process integration, integrated photonics, or industrial project management. Proven track record of meeting project targets in a dynamic environment. Experience in a customer-facing role is a plus. A Ph.D. in integrated photonics or semiconductor processing is a plus. Hands-on experience with integrated photonics software tools is a plus. Excellent technical problem-solving skills. Open-minded, communicative, critical, and innovative. Flexible in working on different tasks and with different teams. Ability to work both in a team and independently. Proficiency in English. Benefits A flexible and dynamic start-up work environment A highly international, diverse and highly motivated team Personal responsibility in your job and the chance to grow with us Our passion to bring PICs to everyday life. Closing We look forward to receiving your full application including 1) your CV, 2) a statement of interest (relating the position to your skills) and 3) grade or work certificates. Non-complete applications may not be considered.