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Customer Service Administrator

Customer Service Administrator

Approach People RecruitmentLausanne, State, SWITZERLAND
Vor 12 Tagen
Stellenbeschreibung

On behalf of our client, a dynamic and growing company specializing in biotechnology, we are seeking a motivated and multilingual Customer Service Administrator . Our client is expanding their direct sales in Europe and strengthening their distributor network globally. This role is an excellent opportunity to support their sales and service operations in a fast-paced, international environment.

Your Role

As a Customer Service Administrator, you will :

  • Collaborate with sales and service teams to prepare quotes and service contracts.
  • Process customer purchase orders, ensuring accuracy and completeness.
  • Communicate with customers via phone or email to provide answers and updates on orders.
  • Coordinate order fulfilment with the supply chain team.
  • Organise shipments and customs declarations for regions including Europe, North America, and the Middle East.
  • Manage service and repair cases in collaboration with the service team, handling associated shipping and invoicing.
  • Oversee customer service contracts.
  • Schedule and manage bookings for demonstration instruments for hire, loan, or trade fairs, arranging shipping and invoicing accordingly.

Your Profile

We are looking for someone who meets the following qualifications :

  • Fluent in German and English ; proficiency in French is a plus.
  • Proven experience in a sales or customer service back-office role.
  • Hands-on experience with CRM and ERP systems.
  • Strong empathy and excellent listening skills, with a commitment to outstanding service.
  • Exceptional organisational skills, capable of prioritising tasks and working under pressure.
  • A team player with a high degree of autonomy and dedication.
  • Comfortable working within tight deadlines typical of customer order processing.

    • If you are passionate about customer service and thrive in a fast-paced, multicultural setting, and if you want to join a dynamic and collaborative work environment, please send your CV to [email protected].