Crm manager Jobs in Uster

About the job

Your main duties will include:

• Support the development of CRM strategies by providing data‑driven insights that align with business objectives.
• Prepare analytical findings and recommendations that help inform senior stakeholders on ways to strengthen customer engagement and loyalty.
• Analyze large volumes of customer data using advanced analytical techniques and tools to support decision‑making and campaign optimization.
• Identify patterns, trends, and correlations in customer behavior to uncover actionable insights and opportunities for business growth.
• Contribute to predictive scoring and data modeling to enhance the performance and targeting of marketing campaigns.
• Assist in developing and maintaining data management processes that ensure the accuracy, integrity, and security of customer data.
• Support data collection, cleansing, integration, and quality checks across various sources (CRM systems, transactional data, surveys, third‑party data, etc.).
• Collaborate with cross‑functional teams (marketing, sales, e‑commerce, product development, IT) to translate insights into operational actions.
• Create clear and compelling data visualizations using tools such as Tableau or Looker to communicate insights effectively.
• Prepare regular reports, dashboards, and presentations highlighting key findings, trends, and performance metrics for management review.
• Work closely with commercial and IT teams to ensure insights are incorporated into marketing, sales, and product initiatives.

About you

We are looking for a unique and amazing talent, who brings along the following:

• Bachelor's degree in Data Science, Statistics, Mathematics, Business Analytics, or a related field.
• 1-3 years of professional experience in Data analytics roles, in Retail, eCommerce or Consultancy Companies. Experience within Loyalty or Marketing is a plus.
• Strong proficiency in data manipulation and analysis using SQL (a must), Python & R (nice to have) or similar tools/languages.
• Experience with data visualization tools such as Looker, Power BI, or equivalent.
• Excellent analytical and problem-solving skills, with the ability to translate complex data into actionable insights and business decisions.
• Strong attention to detail and a commitment to delivering high-quality work.
• Excellent organization and prioritization skills.
• Excellent English proficiency, presentation and communication skills

What we offer

You can expect a range of benefits, including:

• Swarovski products discounts
• Full coverage of accident insurance
• Attractive pension fund conditions
• Subsidized public transportation or free parking
• Employee canteen with buffet

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality. Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories. Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people. Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group. A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard. A place where anyone/everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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