Head of Product Marketing and Customer Experience

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Who we are :

GMS is the AI-driven communications solutions partner for Mobile Network Operators and Enterprises globally. Our vision is to become the leading creator of value in the communication world.

Together with our clients we identify growth opportunities and co-create secure, engaging AI-driven communications solutions that build trust between brands and their audiences, enabling next-generation customer experiences.

We are the strategic partner of choice, ready to greenlight tomorrow.

What you’ll do :

• Lead and mentor an experienced team of Product Marketing Managers within a fast-moving, high-growth organization.
• Work closely with Product team, ensuring a thorough understanding of products, roadmaps and business goals for all product areas.
• Own and oversee execution of product marketing plans, supporting product launches and product updates, including regular reporting and evaluation of team efforts.
• Own and oversee creation and maintenance of a library of product pitch decks, e-books, success stories, product demo videos and product page content on company website.
• Oversee product marketing support for industry events, speaker keynote presentations, webinar content and award submissions.
• Own product training methodology and planning, jointly with Product Team.
• Work closely with other Marketing Teams including Digital, PR and Communications, Events and Brand Management.
• Collaborate with the Marketing Leadership to align product marketing initiatives with overall marketing objectives and business goals.
• Build strong relationships with Sales teams, ensuring adequate and timely support as well as consistent feedback loops.
• Conduct regular evaluations of the effectiveness of sales enablement initiatives and make recommendations for improvements.
• Drive the development of recently created Customer Experience function.
• Own end-to-end the Customer Satisfaction Evaluation process throughout the customer journey, collaborating with various functions across the organization.
• Provide hands-on support to your team within the scope of product marketing and customer experience roles, whenever necessary.
• Travel required (up to 20%).

What we expect :

• 6-8 years of experience in international B2B marketing roles, with recent years in Product Marketing .
• 5+ years of team management experience.
• Proven experience in Telco or B2B tech industry (preferably CPaaS and AI solutions) .
• Hands-on knowledge in all areas of product marketing, and a good understanding of CX principles.
• Excellent people management skills with the ability to guide, inspire and motivate team members.
• Strong stakeholder management skills with the ability to manage expectations.
• Excellent storytelling and writing skills, near-native English level required.
• Experience transforming technical product input into engaging stories, fit for various channels and audiences.
• Experience conducting and evaluating customer satisfaction surveys across various stages of customer journey. Survey automation experience is an advantage.
• Analytical mindset with the ability to translate data into actionable insights. Product analytics experience will be an advantage.
• Strong understanding of brand consistency principles.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Good experience working with typical marketing and collaboration tools, including Miro, HubSpot, Salesforce, Zoominfo, Clickup, Sharepoint, or similar.

What we offer :

• Multicultural & dynamic environment in fast-growing worldwide business.
• One-of-a-kind company culture a mixture of open mindset, high dedication, striving for success, and team spirit.
• Professional team that is committed and stands for the highest standards of performance.
• Our values Integrity, Agility, and Commitment are vivid in day-to-day company activities.
• Customer-oriented culture with high respect for both internal and external customers.
• Competitive salary and bonus system.
• As part of the interview process, be prepared for a hands-on knowledge assessment.
8 giorni fa