About Four Seasons :
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location :
A landmark on lake Geneva since 1834. With enchanting views of the lake and the snow-capped Alps in the distance as well as the Old Town, Geneva’s first hotel remains the first choice of sophisticated travellers and world statesmen. Come and unwind from your day with a treatment at our rooftop Spa, and build connections with colleagues over Italian gastronomy at Michelin-starred Il Lago before retreating to your Pierre-Yves Rochon–designed room for a good night’s sleep. Four Seasons Hotel des Bergues Geneva blends a revitalized sense of history with warm and genuine personal service in the very heart of the city.
About Four Seasons Hotels and Resorts :
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About Hotel des Bergues, Geneva, a Four Seasons Hotel :
Four Seasons Hotel des Bergues is Geneva’s first hotel and a landmark, blending contemporary and classic decor, steps away from the lake, the Old Town and the famous Quartier des Banques with a beautiful view of the Jet d'Eau. A state of the art Spa and a vibrant F&B operation complement the exceptional service provided by our extraordinary team.
OBJECTIF DU POSTE :
Le / la Superviseur Room Service a pour fonction d’assister et de seconder le / la Assistant Responsable du Room Service dans la bonne gestion et l’encadrement du service (Assistants de Direction, Superviseur, Chefs de rang, Demi Chefs de rang, Standardistes, Commis de rang, Apprentis et Stagiaires).
Le / la Supserviseur Room Service a pour mission d’encadrer l’équipe de manière à offrir un service de qualité conformément aux Standards Four Seasons à une clientèle haut de gamme.
Le / la Superviseur Room Service doit être qualifié et expérimenté en matière de service, faire preuve d’un très bon esprit d’équipe, avoir une excellente présentation et de bonnes compétences relationnelles pour correspondre aux attentes d’une clientèle haut de gamme.
Ses qualités organisationnelles et managériales sont également nécessaires dans la gestion d’équipe au quotidien afin de développer les compétences de chacun de ses collaborateurs.
Leader, diplomate et à l’écoute, il est également responsable de la gestion des plaintes quel que soit son interlocuteur.
Organisé, il gère la vie quotidienne du service tant au niveau opérationnel qu’administratif. Il est directement impliqué dans la bonne gestion des budgets de son service tant en termes d’investissements que de coûts.
FONCTIONS ESSENTIELLES :
Seconder le / la Assistant(e) Responsable du Room Service afin d’assurer le bon fonctionnement du Room Service, une prestation précise et de qualité auprès de la clientèle.
La liste des tâches précisées ci-dessus n’est pas exhaustive, votre fonction supposera une adaptation constante à des situations de forte activité et de gestion spécifique de relations clients ».
Swiss Nationality, Swiss residency authorization or EU citizen will be considered only.