Quality Claims Manager (m/w)
Geberit is an international industrial company with a pronounced heart and soul. Top-class technology and design can only be achieved with top-class know-how.
In our departments, specialists work day in, day out on expanding our product range and aligning it to our customers’ changing needs.
Our employees appreciate the camaraderie and cooperation within the teams. We are on the lookout for new team members people with personality who share our values and want to shape the future together with us.
We look forward to welcoming you at our site in Rapperswil-Jona.
MAIN TASKS
As Quality Claims Manager in the area of bathroom furniture, you ensure the Group-wide, professional handling of complaints in a dynamic, international environment.
This includes the following duties in particular :
- Independent processing of cases escalated by marketing and sales, including complex cases escalated from other plants with a legal background, of Group-wide importance and involving insurance companies with assistance from internal and external specialist departments
- Supporting all sales companies in the operational management of customer complaints (creating and processing 8D reports and technical statements)
- Validating the effectiveness of countermeasures as part of the 8D report at suppliers and plants
- Supporting the markets with Quality Management Claims services and proactive monitoring of the quality performance, with active initiation of improvements where necessary
- Active development and transfer of knowledge from Quality Management Claims to service personnel and customer service representatives at the sales companies and internal development teams
PROFILE
You are qualified as a joiner (EFZ) in furniture / interior design or wood technician (HF) in joinery / interior design.
You should also have the following skills :
- Experience in project management
- Further training in quality methods would be an advantage
- Knowledge of economics and an interest in legal fields (specifically product liability, safety laws, etc.) would be an advantage
- Very good written and spoken German and English skills
Do you also have the skills to evaluate overarching contexts, are able to communicate clearly and decisively when pressed for time, and see travel (10-15%) as an enjoyable part of your job?
Then this could be the perfect role for you!
WHAT WE OFFER
offer a modern working environment and IT infrastructure, a learning culture and open, transparent communication. This is in addition to an extremely diverse range of activities and :
- Our corporate culture is lived and breathed every day based on our
- Friendly team and flat hierarchies
- Challenging projects
- Flexible working hours and work-life balance
- High-quality staff restaurant