Director, Restaurant Processes, BK, International
About Restaurant Brands International :
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries.
RBI owns four of the world's most prominent and iconic quick service restaurant brands TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®.
These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Job Overview :
RBI is the global owner of 4 amazing brands Burger King, Popeyes, Tim Hortons and Firehouse Subs. This position is responsible for designing the processes that are happening in Burger King restaurants.
These include the processes for team members, managers, etc. The work is very cross functional because the need to change or create processes can vary.
Any change to the restaurant process proposed by any department will involve discussion with this role. The person in this role will define processes and also design the plans to take the process from theoretical all the way to wide adoption in Burger King international restaurants.
Position sits within the International OPS structure, which is responsible for strategic OPS projects for Burger King brand internationally.
Responsibilities :
- Be the international expert related to in-restaurant processes.
- Own priority projects specific to operational processes.
- Support regional teams on initial priority project execution.
- Develop new, innovative, and helpful restaurant processes.
- Create compelling materials for communicating and convincing others of project value.
- Project plan cross-functionally and cross-regionally to ensure plans are robust enough to be properly completed internationally.
- Work closely with brand marketing team to complete brand level priorities.
- Engage with Operations Standards team to ensure new processes are encoded into official documentation and ensure that new processes will abide by brand standards.
- Review training materials developed on new and existing processes.
- Continuously improve processes for more efficiency, consistency, improved guest experience and profitability.
Desired qualifications & skills :
- 5+ years' experience as a Restaurant General Manager, ideally in QSR industry
- 5+ years' of experience in in an operational role with regional / global scale in Quick Service Restaurant industry
- 2+ years’ experience in project management
- Basic business and financial acumen
- Solid problem-solving skills and analytical capabilities
- Exceptional interpersonal and communication skills
- Proficiency in Microsoft Office stack
- Experience working on global / international team is preferable
- Fluent English is required