VIP Support (IT)

Technology Support and Maintenance :

• Install, configure, troubleshoot, maintain, and support technology and office systems.
• Collaborate with support peers to enhance knowledge of supported technologies and business cycles.
• Update the knowledge base and ensure accurate information is available.
• Monitor the support queue, troubleshoot, and resolve issues promptly.
• Document actions and solutions in the incident management system.
• Communicate with clients on incident and request statuses.
• Adhere to Service Management best practices.

Technology Acquisition and Implementation :

• Ensure technology meets local business needs and participate in acquisition and implementation.
• Develop knowledge of business cycles and technical requirements.
• Pursue relevant training opportunities.
• Perform asset management and lifecycle processes, ensuring timely delivery and installation of hardware and software.
• Set client expectations for new hardware and software implementation.
• Partner with Lifecycle Management, Service Operations, and Engineering teams.

Project Participation :

• Participate in projects involving new technology evaluation and integration.
• Complete project tasks and execute test plans as assigned.
• Communicate project status and new technology information to clients.
• 5 years of experience minimum as an IT Supporter
• IT educational background
• Familiar with the Microsoft environment, O365, ServiceNow, AD, Windows 11...etc.
• Familiar with CISCO network
• Proactive mindset, willing to be involved within a variety of projects and share insights
• Flawless English (C1 level minimum required) - French is optional
23 ore fa