Retail Channel Manager

About the job

The Retail Channel Manager is responsible to oversee and drive the Retail channel strategy deployment, ensuring consistency, effectiveness and excellence within the channel, and build actionable solutions to identified business opportunities to achieve our Commercial targets.

Your responsibilities include, but are not limited to :

Develop and implement a comprehensive Retail channel roadmap covering Monobrand Swarovski Retail (Directly Operated Stores), Flagship Stores, Outlets, and Shop-in-Shop formats, aligning with Omnichannel strategy and business goals.

Manage roadmap implementation to ensure commercial readiness and sustainability, supporting Store Productivity / Profitability framework across markets and teams.

Establish global retail operating processes and guidelines to elevate Retail channel, ensure compliance, and empower Retail Staff.

Identify trends, technology, and best practices for Omnichannel Management to capitalize on opportunities.

Ensure consistent execution of Central guidelines across retail markets for seamless omnichannel customer experience.

Drive operational excellence and digitalization in retail operations to increase sales, profit, and store productivity.

Define Retail KPI targets to monitor performance, identify improvement areas, and make recommendations.

Build strong cross-functional relationships, collaborate with Sales / Retail community, and partner with HR for Retail Staff development and retention.

About you

We are looking for a unique and amazing talent, who brings along the following :

University degree / Education, preferably in a relevant field

App. 5-8 years of professional experience in a commercial role within an international retail / luxury environment

Strong functional retail expertise

Excellent analytical and problem-solving skills

Excellent English proficiency, presentation, and communication skills

Exceptional lateral leadership abilities, and a broad understanding of marketplace dynamics, the competitive retail landscape, and consumer / retail / tech trends

Team orientation, and ability to work effectively with all levels of the organization

Innovative and creative approach whenever possible and can-do attitude

What we offer

You can expect a range of benefits, including :

Swarovski products discounts

Full coverage of accident insurance

Attractive pension fund conditions

Subsidized public transportation or free parking

Employee canteen with buffet

Masters of Light Since 1895

Swarovski creates beautiful crystal-based products of impeccable quality and craftsmanship that bring joy and celebrate individuality.

Founded in 1895 in Austria, the company designs, manufactures and sells the world's finest crystal, gemstones, Swarovski Created Diamonds and zirconia, jewelry, and accessories, as well as crystal objects and home accessories.

Swarovski Crystal Business has a global reach with approximately 2,400 stores and 6,700 points of sales in around 140 countries and employs more than 18,000 people.

Together with its sister companies Swarovski Optik (optical devices) and Tyrolit (abrasives), Swarovski Crystal Business forms the Swarovski Group.

A responsible relationship with people and the planet is part of Swarovski’s heritage. Today this legacy is rooted in sustainability measures across the value chain, with an emphasis on circular innovation, championing diversity, inclusion and self-expression, and in the philanthropic work of the Swarovski Foundation, which supports charitable organizations bringing positive environmental and social impact.

Swarovski is an equal opportunity employer. We give our people the guts to celebrate individuality and pride ourselves on creating a workplace where people feel involved, respected, valued, connected, and heard.

A place where anyone / everyone belongs. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate based on race, color, religion, marital status, age, national origin, physical or mental disability, medical condition, pregnancy, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under the law of the countries we operate in.

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