Customer Experience Manager.

Your main tasks

• Collaborating with global and cross-functional teams, such as marketing, sales, software developers and the customer service team, to align customer experience efforts with business goals and objectives
• Training staff on customer-centric approaches, best practices and customer service technology throughout the global organizations
• Supporting and further development of Customer Experience processes and technology already implemented (lifecycle management)
• Evaluating, discussing and documenting of global processes and requirements
• Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and customer service performance, providing regular reports and insights to senior management and stakeholders
• Participation in global Customer Experience projects, including responsibility for subprojects

Your profile

• Higher education in Business and / or Computer Science
• Fluent in written and spoken English
• At least 4 years of experience (ideally within a global customer experience team, working with CX technologies like CRM software or contact center solutions)
• Strategic thinking capabilities and the ability to translate insights into actionable plans and processes
• Strong analytical skills with a structured and creative approach to problem solving
• Resilient, flexible and able to thrive in a fast-paced environment, working on multiple projects simultaneously
• Ability to work collaboratively in cross-functional teams across both technical and commercial disciplines
• Strong communication and influencing skills

Your benefits

Working hours

Shiftwork, annual working hours, part-time

FlexWork

Work where and when you want (in Switzerland)

Up-to-date work environment

Up-to-date production, offices, break areas

Pension fund

Ypsomed covers % of the pension contributions

Mobility support

Charging stations, Swiss Half Fare Card, parking, close to public transport

Free sport facilities

Affordable or free gyms all over Switzerland

Family friendly

Financial contributions to childcare

Working hours

Shiftwork, annual working hours, part-time

FlexWork

Work where and when you want (in Switzerland)

Up-to-date work environment

Up-to-date production, offices, break areas

Pension fund

Ypsomed covers % of the pension contributions

Mobility support

Charging stations, Swiss Half Fare Card, parking, close to public transport

Free sport facilities

Affordable or free gyms all over Switzerland

Family friendly

Financial contributions to childcare

Working hours

Shiftwork, annual working hours, part-time

FlexWork

Work where and when you want (in Switzerland)

Up-to-date work environment

Up-to-date production, offices, break areas Your Ypsomed work environment "name" : "Ypsomed Company Movie EN", "description" : "Ypsomed Company Movie EN", "thumbnailUrl" : "uploadDate" : "4 T : : .

0", "contentUrl" : "duration" : "@context" : "@type" : "VideoObject"

Ypsomed - making the treatment of chronic diseases possible

More than 2, employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group.

We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world.

With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life.