Customer Success (DTC) Intern
THE COMPANY
Full Stack Supply Co (FSSC) is a multi-brand group building a new era of outdoor sporting equipment brands that put people and the planet first.
Independent brands Faction Skis, United Shapes, and Phaenom share a commitment to catalyze the outdoor industry through award-winning product design and forward-thinking omnichannel distribution brought to life by expert teams in Europe, North America and Asia sharing decades of experience.
The group engages a global fanbase through in-house film productions and partners with other impact-driven organizations such as 1% for the Planet, Protect Our Winters, Coombs Outdoors & Outdoor F.U.T.U.R.E.
The group is committed to incorporating sustainable practices across the business, inspiring activism and driving positive environmental and social change, wielding each independent brand as a platform to catalyze a more inclusive, equitable and regenerative future for all.
THE ROLE
Based in Verbier, Switzerland Full time (100%) From 1 Sept. 2024 until 30 Apr. 2025
We are looking for an awesome Customer Success Intern to join our team. This paid internship gives you the opportunity to learn from one of the fastest-growing brands in the Snowsports industry.
Our #1 mission is to make sure that all Fans (Customers) and Pros (Industry Professionals) or Retail Partners (Shops) are stoked and have a great experience with our brands.
As a member of the Customer Success team, you will join a fast-paced, international environment and will finish the internship having gained broad experience in various aspects of Customer Service, eCommerce, Logistics, and Sales.
Responsibilities
With the support of your manager, you will learn to :
- Offer the highest quality of customer service and great communication in your daily interactions with our Fans & Partners
- As the first point of contact with our fans, advise on product selection, provide support for warranty and product issues
- Encourage and process all D2C orders
- Support to resolve any order or product delivery issues in a proactive and positive manner
- Listen to our Fans & Partners and engage in debate and discussion on how to develop and maintain industry leading products and customer experience
- Ad hoc office support including administration, events organization, and other errands
Requirements
- Fluent in German and English (French is a strong plus)
- Excel knowledge (knowing what lookups and pivot tables are)
- Comfortable using new technologies & software
- A strong passion for the Ski industry / Mountain Sports
- Previous experience in the snowsports industry (sales or customer service) is a strong plus
- An enthusiastic and curious attitude
- Personable, outgoing and patient
- Willingness to learn and take initiative, work independently, and collaborate well with a team
- Able to work on weekends when required (hours worked on weekends will be compensated with free time the following week)
Benefits
- An energized and dynamic team within a fast-paced international environment
- Brands with strong identity and values that resonate with our fans and team members
- Opportunity to visit our other offices in Europe (Innsbruck - London - Verbier) & test skis with the local team
- Generous discounts on all of our products and a pair of Faction skis & clothes to wear and ride with pride
- Swiss intern wage