SharePoint Site Collection Administrator

Description

Why choose Manulife?

• Competitive salary package
• HMO on the first day with free dependents
• Retirement benefits
• Merit Increase
• Performance Bonus
• Global network of industry experts
• Extensive training resources

Work Arrangement : Hybrid Work Set-Up

Schedule : Fixed Night Shift

Job Summary

Platform Middleware Support Services team is currently looking for a candidate with proven SharePoint Site Collection Administration experience to expand capabilities of the current Site Collection Administration team supporting over 1,400 Site Collections.

The person in this role will act as the team’s SharePoint Site Collection Admin expert and will work closely with North America based SharePoint Lead Supporting Site Collection Owners and End users.

The person in this role is also expected to train and lead others team members in SharePoint basic and advanced tasks.

We are looking for someone with :

• Required :
• SharePoint Online Site Collection Administration
• Highly Desired : Experience with O365 Development Tools
• Power Apps
• Power Automate
• Power BI

Responsibilities

Support Platform Middleware team in daily tasks :

• Consulting services including demos on : Access best PracticesSite Level accessAccess requests settingsUsers and PermissionsPeople and groupsSite PermissionsGovernance and PoliciesSite design and configuration
• Maintaining Ownership records
• Conduct user access and ownership audits.
• Troubleshoot issues with supported Site Collections.
• Enforce company guidelines and policies related to Document Retention, user access, and branding.
• Maintain and update Platform Support documentation as needed.
• Follow established change management procedures.
• If required, be available to work off-hours and extended shifts.
• Proactive ownership of incidents-issues until resolution
• Logging and tracking identified system problems through resolution.
• Create and maintain documentation on processes, policies, and common tasks for users.
• Ability to effectively communicate, cooperate, and collaborate.
• Building effective working relationships with internal and external resources, technology vendors and outsourcing service providers.
• Interfaces with IT groups, strategic vendor partners, and other Business Units, peers, IS Managers, Directors, and AVPs.

Qualifications :

Skills and Competencies :

• Candidate must have at least 3 years’ tenure as a SharePoint Site Collection Admin
• Candidate must pass or exceed the current role’s expectations and meet ALL performance metrics.
• Must not have any attendance issues and has not received any disciplinary actions.
• College / University graduate (Computer Science or related discipline is preferred) or with previous related work experience.
• 3 or more years’ progressive experience in a large, multinational organization, experience within financial services, or insurance industry preferred.

Language and Interpersonal Skills :

• Strong customer service and interpersonal skills such as teamwork
• Strong written, verbal, and presentation skills
• Ability to effectively communicate, cooperate, and collaborate; ability to lead and influence technical peers and decision makers.
• Candidate must have good organizational, time management, and planning skills with the ability to be flexible to changing environments and to work independently and meet tight deadlines.
• Candidate must demonstrate problem solving skills.

Manulife is an Equal Opportunity Employer

At Manulife / John Hancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals.

We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process.

All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife / John Hancock policies.

To request a reasonable accommodation in the application process, contact

Who is MBPS?

Manulife Business Processing Services (MBPS) is a global shared service center providing administrative, finance, investments, contact center, information technology, underwriting, actuarial, and marketing services to Manulife and John Hancock companies around the world.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer