Director, Client Services Basel and Germany

• Lead Client Services functions for a thorough execution of packaging and distribution project management activities across the sites in Switzerland and Germany, aligned with business unit regional targets.
• As member of the Site leadership Team, drive continuous process improvement within the Project Management teams to elevate the customer experience and deliver profitable growth
• Attract, coach, develop and retain talents that delivers business objectives through a culture of customer centricity & continuous improvement.
• Anticipate challenges and risks. Prepare, lead and implement proactive mitigation strategies to ensure efficient results.
• Demonstrate Role Model Leadership in line with the Role Model Leader Competencies
• Establish Key Performance Indicators for the department and to monitor performance against these taking appropriate actions where these are not achieved.
• Ensure an accurate resource level to enhance business readiness and anticipate customer requests.
• Establish goals for each direct report employee in line with career and organizational development plans.
• Support the General Manager into site strategic plans for further business development and strategic investments.
• Manage and control department budget and spending
• Provide senior level consultation both within the business and to the clients on service improvements and service line offering expansion to meet client's needs.
• Actively contribute and provide inputs to the S&OP process
• Work with quotes and Sales to develop business leads and market intelligence.
• Be an active player within the team to drive global harmonization and change management efforts
• Build customer allegiance by representing the site Project management organization towards customers

Minimum Requirements / Qualifications / Competencies

• Master degree or equivalent certification
• 7+ years of proven experience in Project or Business Management applied to manufacturing, distribution or services industry
• Good knowledge of GMP environment
• Strong commercial skill and financial knowledge
• Intensity for driving Customer centricity culture
• Proven success on process improvement projects
• Passion for Talent management and development
• Experience in managing large teams across multiple geographies and remote based
• Ability to navigate into a complex matrix organization
• Diversity & Inclusion DNA
• Strong interpersonal skills and the ability to connect with and positively influence leadership and individuals at all levels of the organization
• High ethical standards to support a professional business code of conduct.
• Excellent verbal and written communication skills
• Fluent in English and German languages
• Ability to travel : up to 25%

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