GBTS Customer Support Engineer (a)
GBTS Customer Support Engineer (a)
Fly with us into the future and become part of the team at one of the most innovative aircraft manufacturers in the world.
CUSTOMER SUPPORT / SALES & MARKETING TECHNICAL CUSTOMER SUPPORT
Your place of work : Stans, Switzerland
Your Tasks
- Serve as the primary technical liaison for customers, investigating and interpreting complex issues related to GBTS products such as flight simulators
- Coordinate on-site support with customers to resolve in-service issues and ensure compliance with Pilatus customer requirements
- Support GBTS software and hardware integration, evaluations and testing
- Collaborate with Pilatus internal stakeholders and customers for continuous improvement
- Investigate reported failures and problems in GBTS software and hardware, providing timely resolutions
- Prepare, review and update technical documentation focusing on GBTS systems
With this you convince us
- University degree in aeronautical engineering, software engineering or a related field
- 3+ years of experience in technical customer support roles within the aviation industry
- Proven experience in troubleshooting complex systems, preferably within a simulation OEM environment, with a strong understanding of ground training systems including simulators
- Excellent customer service and interpersonal skills, enabling effective communication with customers and Pilatus internal stakeholders
- Proficiency in verbal, written communication, delivering technical concepts clearly and concisely as well as experience in writing technical documents
- Fluency in spoken and written English as well as willingness to travel internationally
What we offer
- A committed, international team and unique projects
- Flexible working hours and individual pension solutions
- Support for training and opportunities for personal and professional development
- Discounted meals in our staff restaurant and various discounts for employees
- Team events at which we celebrate our successes together
Become part of the Pilatus family
- We want to address everyone with our job ad's and are committed to diversity in our company
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