Job in Germany: IT Business Partner*in (w/m/d)

Enrich the state capital of Munich as

IT Business Partner (f / m / d)

Whether Bavarian, English or JavaScript. We understand each other.

Full-time

and part-time

possible

Permanent (several positions)

Application deadline : 28.10.2024

E 14 TVöD / A 14

Start : as soon as possible

Possibility to work from home

Procedure number : 15483

Your area of application

IT@M, Customer Management Business Unit, Agnes-Pockels-Bogen 33, 80992 Munich, Germany

The in-house operation it@M

The IT department is responsible for and designs the entire IT of the City of Munich. We ensure that IT provision meets the city's current and future needs.

We drive the digitalization of the city of Munich and play a pioneering role. Our work and our achievements make the city of Munich a digital metropolis that sets standards that its employees are proud of.

As part of the IT department, we ensure a modern IT and telecommunications infrastructure, implement professional IT solutions and secure the IT operations of the City of Munich with over 1,200 employees in our own company it@M.

What you can expect

As an IT Business Partner, you will find yourself in an exciting working environment that is characterized by an understanding of the needs and goals of our customers, municipal departments and in-house operations.

You will support IT in its development into a business enabler and maximize added value for customers. In doing so, you will balance the goal of customer satisfaction with the goals of cost-effectiveness and standardization.

You will also be responsible for customer relationship management and shaping relationships, particularly with the management levels in the specialist units.

You will create transparency on all IT topics and represent the interests of customers vis-à-vis IT. As the contact person for all customer concerns and escalation instance, you will be familiar with the wishes and concerns of the customer departments and, in coordination with your colleagues, identify city-wide issues and lead them to a solution.

What we offer you

• Independent, autonomous processing of your own area of support
• a permanent position in EGr. 14 TVöD (depending on experience level from € 5,003.84 to € 7,132.13 gross per month for full-time employment)
• Annual special payment as well as an attractive company pension scheme, capital-forming benefits, a local and family allowance, coverage of the Deutschlandticket Job or subsidy for the IsarCardJob (tax-free) and performance-related pay
• Possibility to rent a company apartment from LHM
• A good work-life balance through flexible working hours, forms of work (e.g. mobile working, home office) and individually selectable working time models
• Reserved childcare places in municipal crèches, kindergartens and after-school care centers
• a wide range of training and development opportunities (individual development opportunities, excellent formats and modern forms of learning)
• Internal development opportunities - a wide range of departments and specialist areas promise a variety of tasks
• Comprehensive company health management
• Structured induction with a permanent mentor

You have

• a successfully completed university degree at Master's level in the field of computer science or business informatics or
• a successfully completed university degree at Master's level with many years (at least three years) of professional experience in the IT sector

In particular, you will have

• Specialist knowledge : in the creation of analyses and evaluations in the IT customer management environment, in CRM (Customer Relationship Management), in IT and application architecture, in customer relationship management and in the complex overall environment of customer management as well as in the classification in the overall context of the relevant ITIL processes
• Result and goal orientation, in particular analytical thinking and technical problem-solving skills
• Communication skills, in particular mastery of presentation techniques and strong communication skills

The following are an advantage

• Knowledge of project management (planning, controlling, reporting, quality assurance) including the various methods, tools and techniques
• Knowledge of business administration
• Knowledge of data protection guidelines

The City of Munich stands for equality, equal opportunities and anti-discrimination, including in recruitment. We therefore expect all applicants to have equality and diversity skills.

You can find more information on the general requirements profile of the City of Munich, which is part of this job advertisement, here.

You have questions

Technical questions

Mr. Muschler,

Tel. 01522 29 55906,

Email : [email protected]

Questions about the application

Ms. Rosenmüller,

Tel. 089 233-30619,

E-mail : [email protected]

Your application

Have we piqued your interest? Then we look forward to receiving your application! Please use our application portal.

Application deadline : 28.10.2024

Further information on the City of Munich, which is part of this job advertisement, can be found at : stadt.muenchen.de / rathaus / karriere.