Head of Omnichannel Engagement (m/f/d) 100%

Your mission

• Leadership & Tactics : Lead and develop the Omnichannel Engagement Team, driving the integration and execution of established Classic Media, Trade Marketing, and Social Media tactics and best-practices.
• Omnichannel Coordination : Ensure cohesive and consistent messaging across all channels, optimizing the synergy between Stores and eCommerce channels, Classic Media, Social Media, and Trade Marketing efforts.
• Commercial & P&L Management : Oversee the financial performance of omnichannel campaigns, with a strong focus on commercial outcomes, including revenue growth, profitability, and P&L accountability.
• Media Expertise : Leverage deep knowledge of Classic and Social Media to guide best-practice decisions, ensuring the effectiveness of marketing efforts in driving customer engagement and business growth.
• Cross-functional Collaboration : Work closely with Product, Brand, Creative and Marketing, as well as CRM, eCom, Store teams to align marketing activities with overall business goals.
• Performance Monitoring & Optimization : Track the performance of omnichannel initiatives, focusing on key KPIs such as ROAS, conversion rates, customer engagement, and media reach.

Implement continuous improvements based on data-driven insights.

• Program Transformation : Drive the holistic analysis of current omnichannel engagement tactics and operations, identifying opportunities for modernization and implementing improvements to enhance the program's appeal and functionality.
• Customer Acquisition & Engagement : Oversee efforts to attract new customers and increase their lifetime value through innovative omnichannel marketing practices.

Your profile

• Five years of relevant professional experience in the field of B2C eCommerce, Digital Marketing, CRM or a comparable professional field
• Leadership and teamwork skills, ability to work independently and results-oriented, and willingness to work hard
• Degree in business administration or economics with a focus on Commerce, Marketing, CRM or a comparable qualification
• Two eyes for detail and a strong sense for engaging brand and product visuals
• Analytical thinking and expertise with relevant Media and Marketing tools
• Fluent in German and English

Why us?

• Diverse projects for one of the most successful fashion retailers in Europe
• A dynamic working environment characterized by team orientation and a high level of personal responsibility
• Attractive workplace with dog friendly policy with a very good location
• Flexible working : Home office & office and bank swap holiday
• Travel and leave benefits, including the opportunity to work from abroad and REKA cheques
• Yearly holiday of 28 days
• Engagement in cross-departmental projects, fostering collaboration and innovation
• Freedom and flexibility in work approach
• Corporate training initiatives to further enhance skills and knowledge
• A cross-cultural and multinational work atmosphere

About us

The JC New Retail AG operates as a group company and franchisor of the Peek & Cloppenburg Group, a family-owned fashion company in the textile retail sector with locations in Düsseldorf and Vienna.

As an integral part of the group, JC New Retail AG integrates innovation and creative ideas with the extensive experience and legacy of a 120-year-old family business.

With a focus on the goals of international expansion and digitization, JC New Retail AG coordinates key strategic functions such as procurement, marketing, strategy, IT, supply chain, and other significant areas.

The establishment of JC New Retail AG took place in October 2021 in Zug, Switzerland. The corporate strategy consistently emphasizes a clear focus on optimal customer orientation.

Through its analytical and strategic orientation, JC New Retail AG plays an important role in the successful transformation of the Peek & Cloppenburg Group's growing international portfolio.