IT Workplace Services Professional (m/f/d)
EINFÜHRUNG :
As a preferred supplier for Roche Rotkreuz, we are looking for a motivated individual as
IT Workplace Services Professional
with a 12 months contract (possibility to extend). The start date is within 3 months or asap. Home. Onsite work is required.
The gross target annual salary will be around 96'000 CHF, depending on experience.
AUFGABENBESCHREIBUNG :
- Acting as a digital enabler for our business colleagues & functions
- You drive employee productivity through consultancy, provide intimacy and site proximity
- at the sites, and ensure a personalized Roche employee experience.
- You leverage available data (e.g. : Nexthink, SNOW) for proactive support
- You support and manage the Incident / Request management processes to ensure
- Service Level Agreements are met and drive continuous improvement through trend
- analysis.
- You manage IT hardware lifecycle management & deskside support processes / managed
- services for the site
- You provide support & guidance for onsite services (e.g. events and meetings) by
- leveraging from internal and external providers. Drive the user experience and promote
- best practices
- You drive and enable standard workplace infrastructure, global / local projects, and
- deployments in collaboration with product teams.
- You proactively address and follow through on process-improvement ideas
- You support local audit, inspection and certification requirements
- You support local Business Continuity and IT Disaster Recovery planning activities
ERFORDERLICHES PROFIL :
- Excellent working knowledge of the ITIL v3 processes in an IT service delivery
- Experience with ticketing systems and troubleshooting hardware, software and mobile devices
- Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing
- people together to work towards the same purpose across organizational boundaries
- Exhibits intellectual curiosity and integrity and has a strong passion for innovation
- Understanding of Roche-supported operating systems, devices and applications, including the
- Google Suite of Applications, MS Office, etc.
- Solid written and oral communication skills in English, German is a plus
Application process
Interested? You can find more information here :
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