Customer service agent with German/English - Remote (Relocation to Remote)
Description
- Hello there!Are you fluent in german? Do you have good knowledge of english?You can be the person that we are looking for!As a result of the incredible growth of our client, we’
- re looking for bilingual speakers to join us and one of the world’s biggest and most well-known brands. At this job, you will : Give customers a consistente path to a great experience!Guarantee the best service to our customers according to Key Performance Indicator (KPI'
- s);Clarify customer queries, using decision support tools to provide appropriate resolution to the customer;Create a good relationship with the customer, listen carefully to their needs and try to help in the best way possible;
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures;Know the product / service and the client well;
- Prepare complete and accurate work;Participate in activities designed to improve customer satisfaction and business performance;
- Offer additional products and / or services;Forward calls to other team members when necessary;Track, document and retrieve information in call tracking database;
Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff;Increase customer loyalty by delivering a seamless experience.
Requirements
- You need to be located in Portugal;Six months of relevant experience (prefered);Strong computer navigation skills and PC knowledge (you don’
- t need to be a pc nerd, don’t worry);Ability to effectively communicate, both written and verbally;Attention to detail;
- Skilled in multitasking including the ability to be flexible and adapt to changes quickly;Tolerance for repetitive work in a fast-paced, high production work environment;
- Ability to work as a team member, as well as independently;Demonstrate empathy towards customers and colleagues;Demonstrate patience in all customer contact situations including maintaining a pleasant and professional tone and manner (It’
s not easy, but you can do it!);Good interpersonal relationship;Organization and responsability;Good mood.It’s not necessary more than this to do a great job.
So… What are you waiting for? Apply!You won’t regret it!
Offer
Base salary + language complement + additional complement + meal allowance;Equipment provided by the client to work at home.
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