Field Service Engineer (Chromatography)

For our client in biotechnology industry, Kelly Life Science is looking for a :

Field Service Engineer (Chromatography)

Permanent contract)

Your mission :

Installation, preventive maintenance, instrument qualification and troubleshooting of Chromatographic Devices withing Switzerland (focus in Romandie)

Your responsibilities :

• Efficiently schedule service visits to meet and exceed customer expectations in collaboration with customer care center
• Installation and demonstration for the Chromatography portfolio
• Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability
• Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements
• Analyze instrument failures
• Contribute to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices
• Perform all Service Activities in line with internal rules and customer regulations
• Ensure the highest professional relationship with customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible
• Manage the company's assets provided, such as Car Stock / Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
• Optimize the own work schedule by coordinating with all the vital partners for service planning / scheduling (Dispatching function, Team Leader, others)

Your profile :

• Technical education or chemical background
• 2-3 years’ experience servicing of our Chromatography products or as a user
• Curiosity about analytical instruments, systems, applications, new products and technologies
• Driving license
• Excellent inter-personal, self-motivational and negotiating skills
• Strong problem solving skills
• Passion to travel mainly within Switzerland. For training or special calls, international traveling including all EMEA Territory and the US is required.
• Fluent in French and English, German is a plus

Your contacts at Kelly :

Kévin Chauvin & Manon Tenaud

022 737 12 02 & 022 737 12 07