IT Service Delivery Lead

Description

The opportunity

The IT Service Delivery Lead manages teams of technologists with a focus on facilitating the team operations to ensure all deliverables are executed in accordance with service levels agreed with the Business Unit.

Responsibilities

• Effectively formulate tactical and strategic plans to meet and exceed Service Level Agreements with the business unit.
• Effectively manage daily operations of the team assigned by coordinating efforts with peers onsite and offsite.
• Establish strong ITIL-based process governance across the teams managed.
• Drive operational efficiencies and cultivate innovative mindset among team members.
• Build and maintain high performaning teams
• Provide coaching & guidance for technologists to increase engagement and drive productivity
• Execute on resource planning and support career development activities
• Responsible for Governance, Reports, and Continual Improvement.
• Ensure compliance to work process standards and guidelines.
• Other Duties and Responsibilities assigned by the immediate manager.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor’s Degree in Computer Science, Engineering or related field
• 5 or more years of IT Experience
• Preferably with previous leadership experience in IT industry
• Experience in any of the following technical skills : Information Security / CybersecuritySystems / Applications DeliveryPlatform ServicesSoftware or Data EngineeringDevOps Engineering
• Proven leadership & people / talent management capabilities.
• Excellent escalation handling, coaching, planning, organizing and performance management skills.
• Able to build and maintain honest, ethical and fair relationships with direct reports, peers, and supervisors.
• Able to function as an organizational change agent and see beyond current situations towards enterprise-wide higher-level process and systems improvements
• Demonstrated project management & planning skills; balances strategic skills with tactical execution skills
• Strong analytical & metrics management skills
• Strong communication skills - verbal, written & presentation; ability to adapt content to various audiences; communicates effectively at all organization levels.
• Proven interpersonal skills : ability to build relationships, engage and influence others, work with a diverse internal and international customer base.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

Values-first culture

We lead with our Values every day and bring them to life together.

Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

Continuous innovation

We invite you to help redefine the future of financial services.

Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States.

We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions.

At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers.

At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.

4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under 945’ in Hong Kong.

Manulife is an Equal Opportunity Employer