Senior Incident- & Problem Manager 80 - 100% (f/m/d)
At Julius Baer, we celebrate and value the individual qualities you bring, enabling you to be impactful, to be entrepreneurial, to be empowered, and to create value beyond wealth.
Let’s shape the future of wealth management together.
Coordination / Management of major incidentsLead and manage task forces to resolve major incidents as fast as possibleDocument the major incidents appropriate and initiate & track the problem management processProper communication to the different stakeholdersEnsure documentation and perform the recap sessions / lessons learned after the major incident is resolvedRegular alignment of the local and international incident- and problem management teams and initiate improvements on process, task and team levelTakeover of on-call service approx. every 6 weeks
Bachelor or equivalent degree in Business Information Technology or similarWork experience in similar role for at least 5 years in financial industriesITIL certification and familiar with agile working methodsQuick learner & flexible Self-motivated and leadership skillsExcellent customer facing skills Strong communication skillsTeam playerGood analytical and coordination abilitiesFluent oral and written in English, German is an advantage / all additional language skills are a plus
We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.
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