Senior Customer Solutions Manager - Healthcare and Life Sciences, Healthcare and Life Sciences

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success.

AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

We are seeking a Sr Customer Solutions Manager (CSM) to join our HCLSteam to work with one or more of the largest HCLS industry customers.

In this highly visible position, the CSM is a thought leader that acts as a trusted customer advisor ensuring all AWS teams are working together effectively to deliver transformational outcomes for the customer.

Key job responsibilities

As a Customer Solutions Managers (CSMs), you will be accelerating your customer’s cloud adoption and driving value from investments in the cloud.

You have ownership of customers’ cloud enablement / adoption readiness, driving migrations at scale, leading digital transformations, and benefit / value realization for AWS customers.

For effective adoption of AWS, you will focus on driving customers’ people and operating model change. You ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customer’s organization.

You will work closely with customer stakeholders, to define their cloud’s business case, establish a vision / roadmap for their cloud program.

You will be a customer advocates, driving resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization.

For migration success, digital transformation and value realization, you will work backwards from the customers’ cloud business case and defines the customer’s cloud migration / digital transformation strategy which guides people, process and operating model changes for customer success.

You will define a detailed plan which includes key milestones collectively owned by Customer, AWS and Partner teams. You will partner with your customers to install and mature their Cloud Business Office capabilities, accelerate migrations and broader adoption of AWS at scale.

You will work with your customers to establish the Cloud Leadership team and broader governance structures to effectively govern both your partnership with the customer, and the customer’s adoption of AWS.

You are measured on customer’s success of cloud adoption, based on :

ocloud enablement capabilities installed to drive customers’ People and Operating Model change for effective adoption of AWS.

Including, training strategy to upskill technical and non-technical roles across the customer’s organization.

oworkloads migrated to AWS, new customer solutions built on AWS, and by the breadth of AWS services employed by the customer.

ocustomer engagement effectiveness, including writing effective briefing documents and establishing key relationships with stakeholders to drive migrations at scale.

oestablishing and managing an outcome-driven adoption plan to realize customer’s account vision and strategy while reporting on customer maturity and adoption progress.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.

If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture.

When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences.

Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

We are open to hiring candidates to work out of one of the following locations :

Zurich, ZH, CHE

BASIC QUALIFICATIONS

oDemonstrable experience driving complex, large scale, IT / technical / platform programs including customer-facing experience delivering transformations for large enterprises with global operations with complex stakeholder landscapes and decision-making processes.

oProven track record of developing a digital strategy, business case and architecture design for customer(s) and delivering solutions on of public cloud technologies to facilitate realization of business strategy

oExecutive presence and effective communication skills (active-listening, verbal, written, and presentation) including progress updates, risk management, execution planning, metrics establishment / tracking, presentations, technical content, public speaking and white papers.

oExperience navigating customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation and on-time delivery;

demonstrated cross-functional leadership, collaboration, organization, and operations excellence skills

oSCRUM / Agile, PMP, Prince2, PgMP, Six Sigma, SAFe certified or related experience

PREFERRED QUALIFICATIONS

oAWS Certification(s) with experience implementing AWS and / or other cloud services

oExperience in working with global financial services customers (Banking, Payments, Capital Markets, Insurance)

oVersed in Software DevOps and Cloud Operating Models

oExperience working within a public cloud sales organization

oMBA degree or equivalent