Senior Media Services Manager

The Position

As the organiser of some of the biggest and most iconic sport events in the world we lead the way in the sport and event industry.

We are now looking for a Senior Media Services Manager that is part of FIFA and supports us on our mission.

These are your key tasks: The Senior Media Services Manager shall ensure the detailed planning, development and implementation of the appropriate service levels to media on a daily basis and at FIFA tournaments and events.

This includes:

• Work closely with the rest of the Media Operations & Services team and tournament project leads to ensure the development and implementation of agreed-upon services and solutions that align with event plans and budgets, supporting the delivery of media services during tournaments and events.
• Support the provision and delivery of innovative and state of the art scalable solutions, considered as best in class in the sports media industry.
• Generate innovative concepts and creative ideas aimed at enhancing the quality of media services provided and improving the overall experience for media personnel.
• Digitize media information for prompt and accurate delivery of operational details, while refining event-specific Media Guides to enhance user experience.
• Collaborate cross-functionally with relevant departments to streamline processes and enhance media services efficiency.
• Monitor and analyse data related to media operations and services, providing reports and insights to aid decision-making processes.
• Stay updated with industry trends and best practices, integrating relevant advancements into existing media service procedures and guidelines.
• Serve as the primary point of contact for global News Agencies, gathering and coordinating their requirements in a streamlined and efficient manner.
• Main contact for photo camera brands providing dedicated services to accredited photographers gathering and coordinating their requirements in a streamlined and efficient manner.
• Support, where requested, the Media Operations team in the delivery of other events, including but not limited to the FIFA World Cup, the FIFA Women's World Cup, the FIFA Club World Cup, the FIFA Congress, the FIFA Council and The Best Awards

FIFA Media Hub

• Overseeing the FIFA Media Hub editorial team and day-to-day operations.
• Participate in regular meetings with Media Operations & Services team to review upcoming projects and events as well as meet with the FIFA Media Hub Project Team to discuss FIFA Media Hub development and enhancement requests and review the status of new features and services.
• Planning and managing tournament specific services on the FIFA Media Hub.
• Efficiently manage the day-to-day CRM inbox, handling incoming requests, and ensuring timely responses and resolutions to help improving communication with the media.
• Handling new media registrations, active user accounts, providing tech support, and reaching out to users for documentation updates.
• creating a structured approach to handle media registrations promptly

Media Accreditation:

• Lead and manage the media accreditation process for all FIFA competitions and events, ensuring compliance with established guidelines and procedures.
• Enhancing the project plan for Media Accreditations by establishing a clear timeline, milestones, and deadlines while internally organizing resources to manage workload, increase service levels, and provide clear deadlines for the media.
• Coordinate with FIFA's member associations, major news agencies, Local FIFA Subsidiaries and Local Organising Committees in preparation for media accreditation. Work with FIFA Accreditations, FIFA TV and other FIFA stakeholders on accreditation issues and documentation.
• Manage Quota Management System for FIFA World Cup

Media Ticketing

• Lead and supervise the media ticketing operations for all FIFA competitions and events (if applicable).
• Active participation in development meetings and design reviews for the media ticketing system and other media operations tools.
• Implement strategies to streamline ticketing processes, optimizing efficiency and accuracy in ticket allocation and stay up-to-date with industry trends and best practices in media ticketing
• Analyse ticketing data and generate reports to provide insights for decision-making and process improvement.
• Manage and mentor a team, providing guidance and support to ensure high-quality media ticketing services at FIFA competitions.

These tasks are a good start. Time will change. Take it and shape it.

Your Profile

We work hard at FIFA.
We are dedicated, ambitious and innovative.

And we respect our values. Always.

For all roles, we seek talented people with an entrepreneurial spirit and a global mindset.

The specific competencies we require for this position are:

• Communication:
Communicates open, clearly and proactively, delivers messages in a concise way, tailors communication to recipients and recognizes communication problems and actively solves them
• Team spirit:
Integrates quickly into teams, builds bridges, is committed to a good atmosphere in the team and develops the team further
• Analytical thinking:
Uncovers root causes of complex problems and interrelationships, structures problems in an understandable way and translates the abstract into the concrete to simplify the complicated
• Comprehension:
Understands and processes quickly, is attentive and notices changes and is particularly efficient thanks to his ability to grasp things quickly
• Interest and curiosity:
Is broadly interested, curious and knows a lot, asks the right questions, wants to understand contexts and constantly educates further to add value in the organisation
• Positive energy and optimism:
Radiates a confident and positive basic attitude, can encourage and inspire others and remains optimistic even in difficult situations
• Resilience:
Remains calm, helpful and cooperative under pressure, works efficiently and qualitatively well even under pressure and copes well with above-average workloads

• Bachelor degree or similar higher education in related field (communications, journalism, digital media, etc.)
• 5-10 years of experience in an international sports and/or media organisation – with a specific background in football and/or media operations & services
• Media operations and media services expertise
• Very good understanding of global football activities
• Fluent in English, proficiency in any other FIFA language is an asset
• Proficient in Word / PowerPoint / Excel
• SAP knowledge is an asset (Finance, Budgeting, Procurement, Governance, RFP process management)Willingness to travel at least 8 weeks per year

WE ARE FIFA

We are FIFA, the global governing body for football.

Our vision is to make football truly global, diverse and inclusive, for the benefit of the entire world. The last FIFA World Cup in Qatar in 2022 attracted more then 5 billion viewers and the last FIFA Women's World Cup in France in 2019 one billion viewers. The opportunities for growth are exciting.

We are a modern organisation with over 850 passionate employees who are Living Football every day. Our headquarters are based in Zurich, Switzerland, and we have an office in Paris, plus eleven regional offices from New Zealand to India, Congo, Panama and Paraguay.

You can find more information about us on the FIFA career page and on jobs.FIFA.com.

#ONETEAM

Perks & Benefits

The biggest benefit of a career at FIFA is the privilege to work for the beautiful game and create something that matters.

Alongside that privilege, we also offer some extra perks and benefits:

Health and fitness

Regular football sessions for all abilities, plus an on-site gym.

Home office

Up to two days of home office per week if work permits and home office allowance for all.

Language courses

Offered to all staff to aid personal and professional growth.

Continuous learning

We care about your development and encourage internal mobility, offering a variety of training and education to help achieve it.

Pension

Flexible pension benefits with generous employer contributions.

Relocation assistance

A dedicated team will be on hand to support your relocation.

Sustainability

We support all employees using public transport.

Vacation

Maintain a healthy work/life balance with a generous vacation allowance.

Volunteering

Make an impact beyond your regular role and bond with colleagues by volunteering with one of our partners.