Customer Service B2B Internship 60-100% - Zürich (6month)

Customer Service B2B Internship 60-100% - Zürich (6 month)

About us : We're committed to exceptional customer service. As Customer Service Intern, you'll play a crucial role in our daily operations and overall customer satisfaction.

The opportunity : We offer a unique opportunity for interns to immerse themselves in the world of supply chain operations.

Through taking over tasks in various areas of Customer Service (such as Order & Invoice Management, Returns & Claims Handling, Master Data Management and more), you'll gain invaluable insights into our processes and systems.

This internship serves as an excellent foundation for anyone aspiring to pursue a career in a B2B Supply Chain / Customer Service environment in the prestige beauty industry.

Your profile :

• Customer and service-oriented mindset
• Strong team player with excellent communication skills
• Resilient, pro-active, and solution-oriented attitude
• Structured, organized, and process-oriented
• Proficiency in MS Office, German (C1), and English (B2)

Your responsibilities :

Your role and responsibilities will be based on the following pillars : Excellence in Execution, Learning & Decision Making, Problem Solving & Communication

• Order to Cash activities, such as external & internal order management and invoice handling
• Coordination of Event / Newness Management in SAP
• Cross-functional collaboration with Sales, Marketing, Execution Planning and Finance
• Handle customer inquiries and complaints
• Analyzing PowerBI dashboards to drive KPI improvement

Apply now for this exciting opportunity with your CV and a short summary of your motivation to join our team (both PDF format)!

Qualifications