Stellenbezeichnung Customer Service Specialist

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition : this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide.

The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

Location

Travel required

VAT AG Haag Switzerland

When required regionally or internationally (less than 5% estimated)

Purpose of Role

• Customers’ order management activities for the CH-RoW Sales Organization :
• Order entry into ERP system for customers’ purchase order sales orders shipping from various ship points Transact, monitor and track customer order changes and requirements to the specific order(s) Work with Logistics / Customer Operations Team for shipping and distribution of parts to fulfill customers’ orders Backlog management Ensure wholesome and complete order history in compliance to audit and filing retrieval.

Follow up of quotes from the existing CRM system based on adequate information from Sales Team and relevant approvals.

• Manage overdue payments and debt recovery, by driving / implementing / reinforcing the collection procedures and dealing directly with the most complex cases.
• Support and participate in all corporate projects to develop and implement best practices’ and activity reporting pertaining to order management.
• Support Sales Operation Manager in achieving sales targets by managing revenue risks and delivery risks.
• Any other duties as required on project or necessity basis from the Sales Operations Manager / EU-RoW General Manager.

I.e. event coordinator : finding and booking venues, liaising with clients and suppliers, handling logistics, managing budgets and invoicing and presenting post-event reports)

Reporting to

EU-RoW Sales Operations Manager

Principal Accountabilities

• Supervise Debt Collection process for your accounts
• Operationally support all order entry activities into the ERP system for both sales and service orders
• Ensure timeliness and accuracy of all order entry transactions
• Accountable to track all order status to ensure sales and service orders are allocated and shipped on time

Key Performance Indicator (KPIs)

• EU-RoW Overdue %
• Consignment Inventory value
• On Time Order Entry
• 99% accuracy rate of all order entries versus actual customers’ PO

Education & Knowledge

• Minimum 3 years of experience in operations multi-functional process environment
• Good working knowledge and understanding of ERP systems and their use in a global manufacturing environment
• Proficiency in Microsoft Office, including Outlook, Word and Excel. Powerpoint
• Ability to demonstrate solid written and oral communication skills
• Team player with good problem solving ability
• Languages : English & German language in spoken and written form. One other European language (Italian) is an advantage.

Experience Required

• Minimum 3 years direct customer service or part of the order to cash function in a fast paced environment
• Must be proficient in intermediate level of Excel
• Fluent in verbal and written English & German. One other European language (Italian) is an advantage.

You have any questions about this position?

Contact [email protected]