Customer Service Specialist

Job Summary

Recognized internationally as a market leader in graphite and carbon solutions, Imerys Graphite & Carbon serves a variety of growing industrial sectors including electric vehicles, polymers, engineering materials and refractories.

Research and innovation are the drivers of all our solutions, developed at our own laboratories and produced in our own factories equipped using the most advanced technologies.

Part of the Imerys Group, the world leader in mineral-based specialties for industry, Imerys Graphite & Carbon is headquartered in Switzerland with commercial offices and production sites around the globe.

For our Global Sales Department based in Bironico (Switzerland), we are looking for a :

Customer Service Specialist

The Customer Service Specialist is responsible for the efficient and smooth running of sales administration processes interacting with customers and distributors.

He / she assures that all the customers’ inquiries are managed in a proper and professional manner. He / she processes and follows up orders, prepares correspondences and provides requested documentation and assistance.

He / she serves as a critical link between the customers and the internal departments to fulfill customers needs according to the company procedures to ensure long term robust customer satisfaction.

Key Tasks and Responsibilities :

• Order process management;
• Manage customer master data and inventory tracking;
• Manage and improve billing process;
• Manage customer communication and coordination of customer requests;

Claim management

Manage logistics process (as per regional organization).

Requirements :

• College degree or equivalent field;
• Minimum 2 years of relevant experience in a similar position with knowledge of customer service principles and practices;
• SAP experience is a plus;
• SAP SAC, SAP HANA or Salesforce CRM experience (nice to have);
• Multinational and industrial background is preferred;

Customer-oriented approach and above average communication skill;.

• Open-minded and curious personality that appreciates cultural diversity and working in an international environment;
• Good interpersonal skills, hands on approach, problem solver;
• English Fluent;
• Italian, German or French would be beneficial;

We offer an attractive and dynamic working atmosphere in a truly multicultural and multinational environment with competitive compensation and benefits packages.

We apply the collective employment agreement (CEA) for Switzerland’s mechanical and electrical engineering industries, which guarantees the employees of the signatory companies fair and up-to-date working conditions.

In addition, Imerys Graphite & Carbon is very committed to protecting the health of its employees offering a series of advantages aimed at improving safety and a healthy work-life balance.

The company is dedicated to the continuous improvement of its activities to reduce its environmental impact.

Position Type

Full time

Permanent