Project or Delivery Senior Manager or Director, Business Operations - Insurance

Project or Delivery Senior Manager or Director, Business Operations - Insurance Location : Zurich, Geneva

Work Pattern Percentage : 80-100%

Help our clients transform their core business operations

Driven by the ongoing challenge of striving for market share and growth, the Insurance industry is currently experiencing a wave of transformation.

Changing customer expectations, the influence of BigTech and emerging new business models drive innovation and change in the industry.

• How you can make an impact
• Work with our clients at the heart of Insurance Transformation & Innovation
• Help our clients with the optimisation and digitisation of customer journeys and core processes, modernisation of core platforms, and the improvement of their performance and business model
• Provide our clients with a fresh perspective on how to design flexible, innovative business models and servicesbined with a strong operations foundation, and with that shape the insurance landscape of the future

Who we are looking for

• A University degree (ideally Masters) with a strong academic record and at least 10+ years relevant working experience in insurance or with a leading consulting firm and are connected very well in the French-speaking part of Switzerland, bringing a network to relevant Insurance clients
• With your motivation to drive topics like business and operating model redesign, core platform transformation, customer-centric design, and process digitisation, cost optimisation, analytics, and ecosystems, you bring fresh perspectives to our projects
• You are an experienced project leader or delivery Manager with a proven track record of large-scale program delivery E2E in particular core platform implementations or modernisations
• Guidewire knowledge (Policy, Billing, Claims) is a strong plus
• You are responsible for the management of the day-to-day activities, such as leading the Business Analysis team and the delivery scrum teams, managing the client and key stakeholders and dealing with the top issues and escalations
• You are accountable for on time & in budget program deliveries
• You are fluent in French and English, German is a plus

Your team

Join a diverse, multinational and highly motivated team. We will help you grow both personally and professionally : through our trainings, mentoring programs and learning on-the-job, but also by connecting with your colleagues across all business lines.

Careers at Deloitte. Choose your impact

At Deloitte, your ideas create impact and spark meaningful change for our clients, people and society. Your unique expertise, background and perspective helps us find new ways into the mostplex challenges so we can brighten the futures of those our work affects.

At Deloitte, you can build a career that inspires and energises you. At Deloitte, you can choose your impact.

In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Consulting, Financial Advisory, Risk Advisory and Tax & Legal.

With more than 2,600 employees at six locations, we servepanies and organisations of all sizes in all industry sectors. We offer meaningful and challenging work, a place where you can be you and where you will never stop growing.

You will benefit from flexible working conditions as well as wellbeing and parental programmes.

Join us and be part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030.

Want to know more about opportunities at Deloitte? Visit deloitte / ch / careers .

How to apply

We look forward to hearing from you! Please click on "apply now" to submit aplete application, including CV, cover letter, references and degree certificates.

If you have any questions, please contact Nidhi at

We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age or disability, in accordance with applicable law.

Research shows that women are less likely to apply for roles unless they match all the criteria; don't hold yourself back - apply today.

We do not accept applications from recruitment agencies for this position.

Deloitte AG and Deloitte Consulting AG are Swiss subsidiaries of Deloitte LLP, the DTTL member firm in the United Kingdom.

Requisition code : 14788 Job ID 14788