Data engineer • vaud vd
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
On behalf of our client, a key industrial player based in.Process Engineer - Technology & Innovation.You participate actively in R&D projects related to new processes, materials, equipment and mach... Voir plus
Join TreaTech, a pioneering company in waste treatment and resource recovery, based in Préverenges, Switzerland.Founded in 2015 by engineers from École Polytechnique Fédérale de Lausanne (EPFL), ou... Voir plus
The Robotics Manufacturing Engineer drives industrialization and manufacturing engineering for the Dexter surgical robot and its accessories by owning mechanical and mechatronic sustaining engineer... Voir plus
Together, we innovate, we impact, we grow.At Debiopharm, every step we take is guided by one purpose: improving the lives of people affected by cancer and infectious diseases.As a privately-owned S... Voir plus
At Viasat, we’re on a mission to deliver connections with the capacity to change the world.For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries arou... Voir plus
Votre Mission : Architecture et Développement de Systèmes Critiques.Sous la responsabilité du Directeur Technique, vous jouerez un rôle pivot dans la conception d'unités de traitement embarquées.Vo... Voir plus
Visium combines strategy, frontier AI, and deep regulated-industry expertise to build and deploy AI-native systems that reinvent how businesses operate - unlocking the value of AI at scale.We're no... Voir plus
Shape the future through scientific breakthroughs and innovation.Scientific Data Product Manager.Nestlé Research in our Computational Sciences department, your mission will be to own the lifecycle ... Voir plus
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care.Through ingenuity and intelligent technology, we expand the potential of physicians to... Voir plus
Dans le cadre du renforcement de nos équipes, nous recherchons un(e).Business Analyst Senior Data & BI.Le consultant jouera un rôle central dans la préparation, l'analyse et l'évaluation des of... Voir plus
Digital Workplace Engineer - 3rd Level Support.In this role, youwill provide ongoing support for enterprise information systems and apply strong analytical and problem-solving skills to resolve iss... Voir plus
Votre Mission : Architecture et Développement de Systèmes Critiques.Sous la responsabilité du Directeur Technique, vous jouerez un rôle pivot dans la conception d'unités de traitement embarquées.Vo... Voir plus
Position Overview: We are seeking a skilled and experienced Hydraulics Engineer to join our team in the field of hydraulics and dam engineering.The successful candidate will be responsible for desi... Voir plus
Do you want to dive in the fast-growing industry of drones and get a rewarding experience in a dynamic scale-up environment?.At Flyability, we believe that robots should be sent into hazardous plac... Voir plus
Do you want to dive in the fast-growing industry of drones and get a rewarding experience in a dynamic scale-up environment? .At Flyability, we believe that robots should be sent into hazardou... Voir plus
Together, we innovate, we impact, we grow.At Debiopharm, every step we take is guided by one purpose: improving the lives of people affected by cancer and infectious diseases.As a privately-ow... Voir plus
La data chez Synotis, ce n’est pas un buzzword : c’est une pratique rigoureuse.Nous bâtissons des plateformes ouvertes, performantes, souveraines et durables, pensées pour passer à l’échelle.De la ... Voir plus
Glass was established with the vision of building a better world tomorrow.Today, we are a dynamic and growing company specialised in solar technologies and developing high tech low consuming device... Voir plus
Sonic Suisse est un vaste réseau de laboratoires régionaux comptant plus de 2′500 collaborateurs répartis sur des sites en Suisse alémanique, romande et italienne.Nous appartenons au groupe de dime... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
%20AG){kind=logo}
